eSurveysPro is the way to go
June 11, 2018
eSurveysPro is the way to go
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with eSurveysPro.com
eSurveysPro.com is used by our sales and marketing department. It is used to keep a pulse on customer needs, wants and satisfaction. It has become a very useful tool to find out what we are doing well and what we can do better on for our current customers.
Pros
- Highly customizable
- Instant data
- Easy way for customers to provide feedback in a non-confrontational way
Cons
- I wish we knew a way to use it for prospective customers
- Our company should utilize it on missed sales instead of only current customers
- I wouldn’t change anything about the service itself, just how we utilize it
- We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
- We have been able to not waste time on projects our customers are not interested in.
- It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
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