TrustRadius
eSurveysPro is the way to go
https://www.trustradius.com/surveyseSurveysPro.comUnspecified92101
Brandi Brown-Lang profile photo
June 11, 2018

eSurveysPro is the way to go

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with eSurveysPro.com

eSurveysPro.com is used by our sales and marketing department. It is used to keep a pulse on customer needs, wants and satisfaction. It has become a very useful tool to find out what we are doing well and what we can do better on for our current customers.
  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
  • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
  • We have been able to not waste time on projects our customers are not interested in.
  • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
  • Employee Surveys
  • Customer Surveys
  • Research Studies
It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.

eSurveysPro.com Feature Ratings

Survey templates
10
Themes
9
Custom logo/branding
10
Changes to live survey
10
Question design help
9
Multiple question types
10
Survey logic flexibility
9
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
9
Respondent restrictions
10
Access controls
10
Compliance
9