EvaluAgent vs. Klaus

Klaus

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
EvaluAgent	N/A	N/A	EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.	$23 per month per user
Klaus	Score7.9 out of 10	N/A	High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…	$0 Up to 10 conversation reviews per week

Pricing

EvaluAgent

Klaus

Quality Assurance: from $23
per month per user
Add-On: One to Ones and Actions: from $11
per month per user
Add-On: eLearning (LMS): from $11
per month per user

Free Trial: $0.00
Up to 10 conversation reviews per week

Pricing Offerings
EvaluAgent	Klaus
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Add-Ons: One to Ones and Actions

Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews

Best Alternatives
	EvaluAgent	Klaus
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Playvox Score6.7 out of 10	Playvox Score6.7 out of 10
Enterprises	Calabrio WFM Score8.1 out of 10	Calabrio WFM Score8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	EvaluAgent	Klaus
Likelihood to Recommend	- (0 ratings)	7.0 (1 ratings)
Usability	- (0 ratings)	4.0 (1 ratings)

User Testimonials
	EvaluAgent	Klaus
Likelihood to Recommend	EvaluAgent No answers on this topic	Klaus Klaus works great for teams looking to share feedback on a subset of conversations customer support agents have with customers. Incentivized Verified User Read full review
Pros	EvaluAgent No answers on this topic	Klaus Set review goals through assignments Calculates the team's IQS Help us identify areas for improvement Incentivized Verified User Read full review
Cons	EvaluAgent No answers on this topic	Klaus the UI can be difficult to use too many changes to the UI Incentivized Verified User Read full review
Usability	EvaluAgent No answers on this topic	Klaus It's not always super easy to use. The UI changes often which can be frustrating. I'd rather be able to set up the program and have to work continually for my team. In my opinion, I've especially seen it go downhill since it's been acquired by zendesk. Incentivized Verified User Read full review
Return on Investment	EvaluAgent No answers on this topic	Klaus We can say with confidence that we are delivering top notch service to our customers. Incentivized Verified User Read full review
ScreenShots		Klaus Screenshots

EvaluAgent vs. Klaus

EvaluAgent

Klaus

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