Experian Health (Passport Health) vs. Veradigm Practice Management

Experian Health (Passport Health) works great with the Medical Offices and verifying insurance eligibility. Sometimes it is hard to verify out of state Bluecross blueshield here in Tennessee

Incentivized

Although the EHR software industry is still developing, Allscripts has proven to be better than most.

Incentivized

• Eligiblity
• PCP
• Addresses

Incentivized

• Ease of monitoring reports from all providers for each provider
• Ease of copying last report into current on
• Ease of deleting report when starting the wrong type of report

Incentivized

• Easier access to add insurances
• would like to be able to check all insurances by name/dob

Incentivized

• Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
• The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
• There is no option to load facility and non-facility values for total RVUs.

Incentivized

Experian Health (Passport Health) is very user friendly.

Incentivized

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

We currently use both products

Incentivized

Centricity is much more difficult to get support for in my experience.

Incentivized

• Our percentage of patient that are ineligible has dropped since we started using.

Incentivized

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized