Ok for now
January 10, 2019

Ok for now

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Allscripts Practice Management

We use Allscripts Practice Management to manage our professional billing for the full revenue cycle of our physician billing - we create the claims, review the data and submit it for reimbursement. We also use the data for financial and quality data analysis and reporting.
  • Easy to combine data and reports.
  • Submit claims for reimbursement.
  • Edit and review patient data in patient accounts.
  • Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
  • The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
  • There is no option to load facility and non-facility values for total RVUs.
  • We've had an overall positive impact in reporting in data collection.
Allscripts Practice Management is better than Athena because it does not come as a service but is the software only;
I prefer the flexibility for customization compared to the other products I have used. I also have the most experience with Allscripts Practice Management compared to the other competitors. I don't believe that Allscripts has a future based on company mission and culture and am strongly considering other options for the long run.
More than 250 practitioners
It is a good and reliable software. There have been some issues with reporting and security concerns but overall the software is reliable and good as a short-term and midterm investment. The company, however, doesn't understand that they are a data company and I am concerned if they have a future in the long run. I would be very careful to invest in it if you were planning to use this long term.

Allscripts Practice Management Feature Ratings