Express Scribe vs. Socialtext (discontinued)

It has a free trial, which is very nice if someone just needs temporary access to use, and it's not an expensive program overall. It may not be the most robust program available, but it gets the job done at a good price point. It might not be the best if you need something that allows transcriptionists to collaborate (i.e., working on the same file at the same time).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Cost efficient - This is a fairly low-cost transcription software that can be downloaded quickly via web
• Easy to use - New users can get the hang of this software pretty quickly
• Customizable - Foot pedal controls and other preferences can be set based on what feels intuitive to the user

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Interface - The look and feel of the software is quite dated and could use a refresh
• Enhancing audio - When we need to manipulate an audio file to try to enhance it (amplifying, for example), we have to use another program to do so
• Hotkeys - Setting up hotkeys may not be as intuitive for new users as would be ideal

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Very few 'inaudibles' (spots where we're unable to decipher what was said)
• Transcribing allows analysts to read scripts rather than listen to audio files, which saves time and money
• Low cost of software

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions