ECP Assisted Living Software vs. Web+Center

ECP Assisted Living Software

Web+Center

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ECP	N/A	N/A	ECP is a cloud-based software program for the senior living industry with features including electronic medication administration record (eMAR) that interfaces with pharmacies to sync med orders and reorder meds. It also has a care management program including integrated assessments, care plan wizard, point of care charting, alerts and reminders including emails and text messages, state mandated reports, marketing and billing.	N/A
Web+Center	Score8 out of 10	Enterprise companies (1,001+ employees)	Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…	$25 Per User per Month

Pricing

ECP

Web+Center

No answers on this topic

Cloud Hosted: $25
Per User per Month
Small business Edition: $400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs: $1,000
Per Month [Unlimited Users]
Enterprise Edition: $1,700
10 Tech Enterprise Edition: $6,000
10 techs license + 1 year support
Unlimited tech licenses: $18,000
Unlimited tech license + 1 yr support

Pricing Offerings
ECP	Web+Center
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Features

ECP

Web+Center

Comparison of Incident and problem management features of ECP Assisted Living Software and Web+Center
Feature	ECP Assisted Living Software - Ratings	Web+Center 8.6 2 Ratings 5% above category average
Organize and prioritize service tickets	00 Ratings	10.02 Ratings
Expert directory	00 Ratings	7.01 Ratings
Subscription-based notifications	00 Ratings	7.01 Ratings
ITSM collaboration and documentation	00 Ratings	7.42 Ratings
Ticket creation and submission	00 Ratings	10.02 Ratings
Ticket response	00 Ratings	10.02 Ratings

Comparison of Self Help Community features of ECP Assisted Living Software and Web+Center
Feature	ECP Assisted Living Software - Ratings	Web+Center 8.7 2 Ratings 8% above category average
External knowledge base	00 Ratings	8.42 Ratings
Internal knowledge base	00 Ratings	9.02 Ratings

Comparison of Multi-Channel Help features of ECP Assisted Living Software and Web+Center
Feature	ECP Assisted Living Software - Ratings	Web+Center 9.7 2 Ratings 19% above category average
Customer portal	00 Ratings	9.52 Ratings
Email support	00 Ratings	9.52 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	ECP	Web+Center
Small Businesses	No answers on this topic	Help Scout Score9.3 out of 10
Medium-sized Companies	No answers on this topic	LiveAgent Score8.8 out of 10
Enterprises	No answers on this topic	Front Score9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ECP	Web+Center
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	ECP	Web+Center
Likelihood to Recommend	Extended Care Professional, LLC. (ECP) No answers on this topic	Internet Software Sciences It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need. Incentivized Jeffery Cropper IT Director Read full review
Pros	Extended Care Professional, LLC. (ECP) No answers on this topic	Internet Software Sciences Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues. Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers. The automated email and text message alerts are great to alert techs right away to reported problems. Incentivized Jerry Aguirre IT Manager / Systems Administrator Read full review
Cons	Extended Care Professional, LLC. (ECP) No answers on this topic	Internet Software Sciences I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is. Incentivized Jeffery Cropper IT Director Read full review
Alternatives Considered	Extended Care Professional, LLC. (ECP) No answers on this topic	Internet Software Sciences We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us. Incentivized Jerry Aguirre IT Manager / Systems Administrator Read full review
Return on Investment	Extended Care Professional, LLC. (ECP) No answers on this topic	Internet Software Sciences I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers. Incentivized Jeffery Cropper IT Director Read full review
ScreenShots		Web+Center Screenshots