eZintegrations vs. Zendesk Sunshine Conversations

eZintegrations is a great cloud-based integration tool, which is well suited in scenarios where extremely fast and real-time integrations are required. It is a low-code platform, which is suitable to use when there is a limited technical expertise available in the organization. It can be used for building powerful visual mapping of the integrations created in real time.

Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy to use
• No technical expertise required
• Extremely fast
• Low-code platform
• Hassle-free integrations

• Connects all customer data
• Easy to connect
• Easy to use reporting

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Support for special characters (ñ and accents)
• Better integration with exsiting tickets in ZenDesk
• Android App is lacking
• Support for mobile browsers
• Support for iOS devices

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

eZintegrations is better than the competition because nothing can beat it when it comes to ease of use and speed. The tool, unlike others, doesn't require any technical expertise and can be used by anyone without extreme IT skills. We have selected eZintegrations based on the quality of features that it has with real-time visual mapping dominating them all.

First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Helped us track our carrier location in real time
• Helped us issue and collect invoices automatically
• We have improved on route planning significantly through eZintegrations

• Overall I have great experience with Zendesk Sunshine Conversations

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info