TrustRadius

Facebook Messenger vs. Smart Communications SmartCOMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Facebook Messenger
Score 7.2 out of 10
N/A
Messenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.N/A
SmartCOMM
Score 8.8 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
Pricing
Facebook MessengerSmart Communications SmartCOMM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Facebook MessengerSmartCOMM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Facebook MessengerSmart Communications SmartCOMM
Best Alternatives
Facebook MessengerSmart Communications SmartCOMM
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Facebook MessengerSmart Communications SmartCOMM
Likelihood to Recommend
7.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
Facebook MessengerSmart Communications SmartCOMM
Likelihood to Recommend
Meta Platforms Inc
Facebook Messenger serves my business for quick client interaction and for timely updates. The software allows me to share to one of many people and receive feedback quickly to keep working. The ability to see people available is also key in creating even further efficiencies. I also love file sharing through the platform
Verified User
Anonymous
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Smart Communications
It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
Verified User
Anonymous
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Pros
Meta Platforms Inc
  • Video calls
  • File share
Verified User
Anonymous
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Smart Communications
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
Verified User
Anonymous
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Cons
Meta Platforms Inc
  • more control of video settings
  • more control of audio settings
Verified User
Anonymous
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Smart Communications
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
Verified User
Anonymous
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Alternatives Considered
Meta Platforms Inc
Facebook Messenger is a more popular chat solution and allows you to reach clients more quickly compared to whatsapp. I've found whatsapp to be a little fraudulent around contact information and people not known to me reaching out. Facebook Messenger has moments of this too but it is less regular
Verified User
Anonymous
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Smart Communications
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
Verified User
Anonymous
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Return on Investment
Meta Platforms Inc
  • efficiencies improved
  • quick file sharing
Verified User
Anonymous
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Smart Communications
  • Migration ease
  • Latest features
  • Cloud readiness
Verified User
Anonymous
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ScreenShots