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FastCall vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FastCall

    Score8.3 out of 10
    N/AFastCall, headquartered in Hollywood, offers a sales dialer via a Salesforce native app supporting outbound and inbound calls and call logging.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    FastCallManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FastCallManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FastCallManhattan Active Customer Engagement
    Preview Dialer
    Comparison of Preview Dialer features of FastCall and Manhattan Active Customer Engagement
    Feature
    FastCall
    8.0
    1 Ratings
    9% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Contact preview7.01 Ratings00 Ratings
    Dialer-CRM integration10.01 Ratings00 Ratings
    Call notes & tags6.01 Ratings00 Ratings
    Automatic call logging9.01 Ratings00 Ratings
    Core Dialer
    Comparison of Core Dialer features of FastCall and Manhattan Active Customer Engagement
    Feature
    FastCall
    7.9
    1 Ratings
    3% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Outbound dialing9.01 Ratings00 Ratings
    Inbound routing9.01 Ratings00 Ratings
    Custom caller ID8.01 Ratings00 Ratings
    Click-to-call5.01 Ratings00 Ratings
    Recorded voicemail drop10.01 Ratings00 Ratings
    Dialer contact import7.01 Ratings00 Ratings
    Campaign & list management7.01 Ratings00 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of FastCall and Manhattan Active Customer Engagement
    Feature
    FastCall
    6.3
    1 Ratings
    19% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Follow-up calls6.01 Ratings00 Ratings
    Dialer reporting & analytics6.01 Ratings00 Ratings
    Dialer compliance7.01 Ratings00 Ratings
    Best Alternatives
    FastCallManhattan Active Customer Engagement
    Small Businesses
    Dialpad Sell
    Score8.7 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Nooks
    Score9.2 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Dialpad Sell
    Score8.7 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FastCallManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    FastCallManhattan Active Customer Engagement
    Likelihood to Recommend
    Fastcall
    FastCall is great for TEAMS! It's also great when used in combination with SalesForce for a powerful CRM tool.
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Fastcall
    • Pre-recorded voicemails.
    • Call logs.
    • User-friendly experience.
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Fastcall
    • Cannot press [enter] to call, you need to manually click on the call button
    • There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Fastcall
    I love FastCall, because it allows me to leave a pre-recorded voicemail, unlike Dialpad.
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Fastcall
    • Saves time when calling and leaving many voicemails.
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots