This review does not include a rating.
This review does not include a rating.
15 Ratings
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Score 7.4 out of 100

Attribute Ratings

    Likelihood to Recommend

    Field Nation

    N/A
    0 Ratings
    1.0

    Salesforce Field Service (Click Field Service Edge)

    10%
    3 Ratings

    Likelihood to Renew

    Field Nation

    N/A
    0 Ratings
    8.5

    Salesforce Field Service (Click Field Service Edge)

    85%
    2 Ratings

    Online Training

    Field Nation

    N/A
    0 Ratings
    7.3

    Salesforce Field Service (Click Field Service Edge)

    73%
    1 Rating

    Likelihood to Recommend

    Field Nation

    No answers on this topic

    Salesforce

    ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
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    Pros

    Field Nation

    No answers on this topic

    Salesforce

    • They apparently have an excellent sales team.
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    Cons

    Field Nation

    No answers on this topic

    Salesforce

    • ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
    • ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
    • ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.
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    Pricing Details

    Field Nation

    Starting Price

    Editions & Modules

    Field Nation editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $0

      Additional Details

      Salesforce Field Service (Click Field Service Edge)

      Starting Price

      Editions & Modules

      Salesforce Field Service (Click Field Service Edge) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Field Nation

        No answers on this topic

        Salesforce

        As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
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        Online Training

        Field Nation

        No answers on this topic

        Salesforce

        Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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        Alternatives Considered

        Field Nation

        No answers on this topic

        Salesforce

        I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.
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        Return on Investment

        Field Nation

        No answers on this topic

        Salesforce

        • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
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