Fin vs. Perplexity

I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.

Incentivized

Perplexity is helpful when you want auto-code generation for day-to-day problem scenarios such as Powershell script to accomplish a task, Code to invoke a REST API, Class generation from JSON/XML data, etc. It is also helpful when you want to correct or optimize code that you have self-written. Perplexity might not be best suited for scenarios when you need 100% accuracy without your self-verification of correctness.

Incentivized

• It is very easy to train
• It does a great job of recommending answers when little context is given.
• I love the ability to create a snippet to address issues in the moment or in the long term, based on FAQs.

Incentivized

• Research the company that my prospects work for.
• Research background on my prospects.
• Combine those two and come up with about one page on how to approach them based on the space (persona) I created.

Incentivized

• It seems some users really struggle to figure out how to escalate to a human (especially through email).
• Not excited about how "soft" resolutions still count as resolutions and are paid for. Though some abandoned cases appear to be able to be concluded as "the user got the answer they needed", there are others where they clearly didn't, because they just open up another chat (or even more), trying to get more info. This pads the resolution stats and makes it seem more effective than it actually is.
• Cost -- Fin is quite expensive. It helps us with scaling coverage, but we're not really saving money.

• Image generation is not upto mark
• Data analysis for excel is way off
• Getting insights on data not available online is hard
• Need to embed like copilot in assisting day to day activities

Incentivized

We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.

Incentivized

Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.

It's great, but doesn't necessarily feel like it adds enough value over using CoPilot, ChatGPT, or whichever generative AI tool your business already uses. Time will tell if this model continues to be developed, and whether it remains competitive with the other big models out in the industry, and innovating features and integrating more use cases fast.

Incentivized

always there

Incentivized

Fin is super quick and top notch.

Incentivized

I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.

Incentivized

It was great. We were able to walk through step by step and get our questions answered along the way.

Incentivized

The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.

Incentivized

Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.

I use all three at present, Perplexity IS outstanding when It comes to researching, like a search engine on steroids. If you need programming skills Claude or Chatgpt seem better suited for the task. What I normally do in a project IS use all three in order to arrive at a more insightful outcome. The BEST of all world.

The product is very scalable and has helped us scale our user base and onboard 10x the users in just one month. We couldn't have done it without Fin

Incentivized

• New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
• Enabling Fin has also reduced our response time and allowed us to meet SLA's.

Incentivized

• Increases efficiency
• Saves costs (e.g. for creation of creative content)
• Frees up time that can be used for other productive actions

Incentivized