Fiserv Wealth Management Network vs. IBM Sterling Supply Chain Business Network

Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.

Incentivized

IBM Sterling Supply Chain Business is very well suited for medium to large businesses that have a large commercial / B2B customer set, limited technical resources, and very simple standardized integrations with their B2B customers. It might be less appropriate or a fit for brands that have a much more complex tech stack, smaller commercial customer base, and more complete sales/products or options for their clients.

Incentivized

• R&D is fantastic as they have the resources
• Online resources to help figure things out
• Easy to navigate

Incentivized

• EDI and Sales Integrations.
• Reporting and Analytics.
• Speed of Onboarding/Integrations.
• Reliability/System Performance.

Incentivized

• Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
• the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
• more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

Incentivized

• Poor Exceptions Support/Slow Response from Technical Support.
• Lack of Customization/Flexibility.
• Control Tower/Centralized Visibility Could Be Better.

Incentivized

The UI / UX is pretty straightforward. It does take some time to configure fully (everything is customized mapping tailored to your business's needs), but once everything is set up, their solution is incredibly reliable. Once it's fully onboarded, it's a very scalable solution for adding more clients and integrations to your business. Technical support could be better.

Incentivized

Far superior in my opinion. More features, easier to navigate and superior customer service

Incentivized

IBM Sterling Supply Chain can be more expensive and complex, and has lower customer and technical service support than some of the other players. Onboarding might be a bit faster with different providers. Other providers might be better for businesses that are still in the earlier stages of their maturity, with regular growth or regular changing business and processes that are not fully established, might find IBM Sterling less of a fit for their operations and integrations.

Incentivized

• Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
• Standardized platform for our staff which translates to better retention and a lower training effort.
• Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Incentivized

• Simplified integrations across a large host of B2B clients.
• Competitive pricing / Positive ROI.

Incentivized