Fiserv Wealth Management Network vs. InterSystems Ensemble

Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.

Incentivized

• Best suited for fast development with a fundamental emphasis on object orientation
• Prohibitive costs for very small integration projects

• R&D is fantastic as they have the resources
• Online resources to help figure things out
• Easy to navigate

Incentivized

• Easy to use: The simplicity of its programming language allows fast learning. Visual environment to generate complex code.
• Robust: A fall of the system will not be a problem. Never again will information of the transactions in progress be lost. Never more messages lost.
• Connect to the world: The most popular connection is possible to implement quickly. FTP, File folder, TCP, SMPT, REST.... all method are ready to use. Only define "where" and "how"

Incentivized

• Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
• the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
• more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

Incentivized

• Given that Ensemble and Cache are one of if not the only true fully object orientated database/development technologies for massive transactional data systems its customizability is extensive and it just comes down to the creativity of the developer to get the products to pretty much do whatever they want to do with it. However, this is not necessarily obvious to newcomers to the technology.
• The developer community could do with greater participation from the software developers/application specialists and engineers within InterSystems.
• More extensive documentation and greater access to proven working solutions particularly in the realm of some of the lesser known or new and upcoming technologies.

I have yet to raise an issue with InterSystems WRC that they have been unable to resolve to my satisfaction in the 20+ years that I have worked with their products.

Far superior in my opinion. More features, easier to navigate and superior customer service

Incentivized

Mirth is another integration platform that we have used but its development, in Java, made us always create new methods every time a new product was integrated. Every connection process had to be developed from the beginning and it was not easy to reuse code. Nor did it allow us to have an extensive catalog of HL7 messaging, having to perform the validation of each and every one of its fields manually.

Incentivized

• Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
• Standardized platform for our staff which translates to better retention and a lower training effort.
• Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Incentivized

• We have integrated 5 laboratories in a treatment monitoring system in less than a month of development. Being able to integrate the following in a period no longer than a week.

Incentivized