Fiserv Wealth Management Network vs. Premier Bank Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fiserv Wealth Management Network
Score 8.0 out of 10
N/A
The Wealth Management Network from Fiserv is an expansive networks of managed account data and connectivity. It brings together asset managers and sponsors to perform all necessary business functions to support the industry. The Network includes messaging services, information exchange, and managed account data services.N/A
Premier Bank Platform
Score 6.4 out of 10
N/A
Financial technology company Fiserv offers the Premier Bank Platform to banking institutions, providing an environment to integrate data and manage bank operations in a simplified browser-based interface.N/A
Pricing
Fiserv Wealth Management NetworkPremier Bank Platform
Editions & Modules
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Offerings
Pricing Offerings
Fiserv Wealth Management NetworkPremier Bank Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fiserv Wealth Management NetworkPremier Bank Platform
Top Pros
Top Cons
Best Alternatives
Fiserv Wealth Management NetworkPremier Bank Platform
Small Businesses

No answers on this topic

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Medium-sized Companies
Anypoint Platform
Anypoint Platform
Score 8.1 out of 10

No answers on this topic

Enterprises
TIBCO B2B Integration Solution
TIBCO B2B Integration Solution
Score 8.5 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Fiserv Wealth Management NetworkPremier Bank Platform
Likelihood to Recommend
8.0
(2 ratings)
6.4
(1 ratings)
User Testimonials
Fiserv Wealth Management NetworkPremier Bank Platform
Likelihood to Recommend
Fiserv
Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.
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Fiserv
Premier Bank Platform is well suited for a banking environment, it wouldn't really make sense to use it in any other kind of environment. We are a medium sized bank who outsources Platform and it suits us fairly well. They are some issues with Fiserv from time to time but overall Platform allows us to complete our banking duties quickly and with relative ease. Fiserv takes care of updating all aspects of Platform for us so from an IT perspective it saves us a lot of headaches. Most end users are satisfied with Platform, the only grumbling you'll typically hear about is when the service is unavailable.
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Pros
Fiserv
  • R&D is fantastic as they have the resources
  • Online resources to help figure things out
  • Easy to navigate
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Fiserv
  • Because the Premier Bank Platform is developed by Fiserv, a very large company, there are considerable resources to continue to develop Premier and roll out new solutions.
  • It holds most all of our customer data in one central location and transfers that data to other Fiserv apps fairly well.
  • It is fairly intuitive and most users pick up on it quickly.
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Cons
Fiserv
  • Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
  • the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
  • more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.
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Fiserv
  • The software itself is currently a bit dated, but it will be overhauled here sometime in 2019.
  • We outsource the platform and sometime the connections to Fiserv are not reliable which cause the platform to be unusable.
  • Fiserv has several different platforms and Premier seems to be the most dated of the bunch, again that appears to be changing in 2019 but in the interim it still remains an issue
  • The customer support can sometimes be lacking when facing issues with the platform, they will tell you they'll fix it later but give no time frames as to when that might be.
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Alternatives Considered
Fiserv
Far superior in my opinion. More features, easier to navigate and superior customer service
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Fiserv
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Return on Investment
Fiserv
  • Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
  • Standardized platform for our staff which translates to better retention and a lower training effort.
  • Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.
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Fiserv
  • Platform is absolutely critical to our daily bank operations. It's a bit on the expensive side to setup and maintain but in the end worth the money because of the complete coverage it provides in daily business functions.
  • There are several competitors to Platform but Premier is what our bank has used for many years, even before it's Fiserv acquisition, and what many employees are comfortable with. A switch would involve a massive investment in retraining.
  • A negative impact can be on when there are outages or mishaps on Fiserv's side. Fiserv has a tendency to not compensate you even when they should be obligated to. They seem to play the outlast you game where they hope you will give up and stop asking.
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