Fiserv Wealth Management Network vs. TriZetto Core Administration (Facets, QNXT and QicLink)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fiserv Wealth Management Network
Score 8.0 out of 10
N/A
The Wealth Management Network from Fiserv is an expansive networks of managed account data and connectivity. It brings together asset managers and sponsors to perform all necessary business functions to support the industry. The Network includes messaging services, information exchange, and managed account data services.N/A
TriZetto Core Administration (Facets, QNXT and QicLink)
Score 7.0 out of 10
N/A
The TriZetto Core Administration platform aims to provide the flexibility, automation and configurability needed to boost payer efficiency and launch new business models. Cognizant’s line of TriZetto Healthcare Products provides enterprise-wide core administration solutions. Editions include Facets®, QNXT™ and QicLink™. These aim to enable organizations to conduct core administrative tasks with the ability to anticipate tomorrow’s healthcare industry with additional functionality and product…N/A
Pricing
Fiserv Wealth Management NetworkTriZetto Core Administration (Facets, QNXT and QicLink)
Editions & Modules
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Offerings
Pricing Offerings
Fiserv Wealth Management NetworkTriZetto Core Administration (Facets, QNXT and QicLink)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fiserv Wealth Management NetworkTriZetto Core Administration (Facets, QNXT and QicLink)
Top Pros
Top Cons
Best Alternatives
Fiserv Wealth Management NetworkTriZetto Core Administration (Facets, QNXT and QicLink)
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User Ratings
Fiserv Wealth Management NetworkTriZetto Core Administration (Facets, QNXT and QicLink)
Likelihood to Recommend
8.0
(2 ratings)
9.0
(1 ratings)
User Testimonials
Fiserv Wealth Management NetworkTriZetto Core Administration (Facets, QNXT and QicLink)
Likelihood to Recommend
Fiserv
Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.
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Cognizant
It's all about the knowledge base and talents of the end user. Trizetto performs well with most users, it performs extremely well in the hands of top talent.
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Pros
Fiserv
  • R&D is fantastic as they have the resources
  • Online resources to help figure things out
  • Easy to navigate
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Cognizant
  • Reduced claims errors and quick reprocessing
  • Easily monitor a 6-7 figure AR
  • View productivity across multiple departments
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Cons
Fiserv
  • Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
  • the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
  • more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.
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Cognizant
  • Customer service is exceptional, no issues here
  • Web portal is easy to use, again very satisfied
  • I would like to see more opportunites for training videos/ best use training
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Alternatives Considered
Fiserv
Far superior in my opinion. More features, easier to navigate and superior customer service
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Cognizant
There are a number of other offers, but you will find the robust nature of facets and ease of use - an easy decision to make.
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Return on Investment
Fiserv
  • Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
  • Standardized platform for our staff which translates to better retention and a lower training effort.
  • Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.
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Cognizant
  • Combined with Clear Healthcare Estimates HCT, we have a collections of patient responsibility that exceed 96%. Industry average is less than 55%.
  • Our ROI increased modestly with this service, although our team performs quite well with previous product
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