TrustRadius

Five9 Intelligent Virtual Agent vs. Gradient Labs

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Gradient Labs
Score 0.0 out of 10
N/A
Gradient Labs provides a suite of AI Agents designed to automate customer operations and back-office workflows within the financial services sector. The platform is engineered to handle long-running processes such as lending, dispute resolution, and KYC (Know Your Customer) compliance. Key Capabilities Cross-Channel Support: The agents integrate across voice, text, and email channels to support frontline customer interactions. Workflow…N/A
Pricing
Five9 Intelligent Virtual AgentGradient Labs
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentGradient Labs
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentGradient Labs
Considered Both Products
Five9 Intelligent Virtual Agent
Gradient Labs

No answer on this topic

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Five9 Intelligent Virtual AgentGradient Labs
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User Ratings
Five9 Intelligent Virtual AgentGradient Labs
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentGradient Labs
Likelihood to Recommend
We've used a different dialer before which didn't had proper recording where we have to cross referrence date and time. With Five9 Intelligent Virtual Agent, we can referrence phone numbers and integration with Salesforce. This allowed us to quickly pull out call information or accounts details when doing calibration. This also helps greatly with reporting as we can see how frequent a caller calls our support line.
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
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No answers on this topic
Pros
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Cons
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
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No answers on this topic
Usability
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Alternatives Considered
Way better. Just the recording, reports and the useability
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Return on Investment
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
No answers on this topic
ScreenShots

Gradient Labs Screenshots

Screenshot of Product screenshot, Gradient Labs