TrustRadius

Five9 Intelligent Virtual Agent vs. Houndify Voice AI Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 9.0 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Houndify Voice AI Platform
Score 0.0 out of 10
N/A
Houndify is a voice AI platform helping brands build custom voice experiences, from SoundHound. SoundHound's independent voice AI platform helps developers to own their data, strengthen customer relationships, and retain brand independence. Built on the foundation of proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies, the SoundHound platform provides conversational intelligence for users across industries including automotive, hospitality, banking and finance, and food…N/A
Pricing
Five9 Intelligent Virtual AgentHoundify Voice AI Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentHoundify Voice AI Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentHoundify Voice AI Platform
Best Alternatives
Five9 Intelligent Virtual AgentHoundify Voice AI Platform
Small Businesses
IBM watsonx Orchestrate
IBM watsonx Orchestrate
Score 8.4 out of 10
IBM watsonx Orchestrate
IBM watsonx Orchestrate
Score 8.4 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9 Intelligent Virtual AgentHoundify Voice AI Platform
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentHoundify Voice AI Platform
Likelihood to Recommend
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
SoundHound
No answers on this topic
Pros
Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
SoundHound
No answers on this topic
Cons
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
SoundHound
No answers on this topic
Usability
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
SoundHound
No answers on this topic
Alternatives Considered
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
SoundHound
No answers on this topic
Return on Investment
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
SoundHound
No answers on this topic
ScreenShots