TrustRadius

Five9 Intelligent Virtual Agent vs. Netomi

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Netomi
Score 0.0 out of 10
N/A
Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The vendor states the Netomi platform autonomously responds to over 50% of a company’s customer service tickets across email, social…N/A
Pricing
Five9 Intelligent Virtual AgentNetomi
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentNetomi
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentNetomi
Best Alternatives
Five9 Intelligent Virtual AgentNetomi
Small Businesses
Front
Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
Medium-sized Companies
Front
Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
Enterprises
Front
Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9 Intelligent Virtual AgentNetomi
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentNetomi
Likelihood to Recommend
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Netomi
No answers on this topic
Pros
Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Netomi
No answers on this topic
Cons
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Netomi
No answers on this topic
Usability
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Netomi
No answers on this topic
Alternatives Considered
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Netomi
No answers on this topic
Return on Investment
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Netomi
No answers on this topic
ScreenShots