Five9 Intelligent Virtual Agent vs. Neuro.net

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 8.7 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Neuro.net
Score 0.0 out of 10
N/A
Conversational AI to boost operational efficiency and deliver a better customer experience. An AI-fueled contact center virtual agents designed to sound indistinguishable from humans. The vendor states their virtual agents are able to support complex conversations and mimic emotions. In 300 million dialogues, 99% of respondents did not recognize the customer service agent as being an AI-driven virtual agent. The solution aims to help businesses worldwide improve and scale their…N/A
Pricing
Five9 Intelligent Virtual AgentNeuro.net
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentNeuro.net
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentNeuro.net
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Five9 Intelligent Virtual AgentNeuro.net
Small Businesses
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Score 8.7 out of 10
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Medium-sized Companies
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Enterprises
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User Ratings
Five9 Intelligent Virtual AgentNeuro.net
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentNeuro.net
Likelihood to Recommend
Five9
It works great in the pre-qualify area
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Neuro.net
No answers on this topic
Pros
Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
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Neuro.net
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Cons
Five9
  • more training would be good
  • documentation and case study materia;
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Neuro.net
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Usability
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
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Neuro.net
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Alternatives Considered
Five9
It does an excellent cost-effective job
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Neuro.net
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Return on Investment
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
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Neuro.net
No answers on this topic
ScreenShots

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