TrustRadius

Five9 Intelligent Virtual Agent vs. Sonant AI

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Sonant AI
Score 0.0 out of 10
N/A
Sonant offers AI Receptionists for Insurance Agencies and Brokerages- AI that sounds like a human and handles incoming phone calls such as collecting information for quotes or servicing, call routing, and appointment booking.N/A
Pricing
Five9 Intelligent Virtual AgentSonant AI
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentSonant AI
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentSonant AI
Considered Both Products
Five9 Intelligent Virtual Agent
Sonant AI

No answer on this topic

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User Ratings
Five9 Intelligent Virtual AgentSonant AI
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentSonant AI
Likelihood to Recommend
We've used a different dialer before which didn't had proper recording where we have to cross referrence date and time. With Five9 Intelligent Virtual Agent, we can referrence phone numbers and integration with Salesforce. This allowed us to quickly pull out call information or accounts details when doing calibration. This also helps greatly with reporting as we can see how frequent a caller calls our support line.
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
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No answers on this topic
Pros
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Cons
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
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No answers on this topic
Usability
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Alternatives Considered
Way better. Just the recording, reports and the useability
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
No answers on this topic
Return on Investment
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
No answers on this topic
ScreenShots