Five9 vs. OpenText Qfiniti
Five9 vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Five9 | OpenText Qfiniti | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | OpenText Qfiniti | |
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Top Pros | No answers on this topic | |
Top Cons |
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Five9 | OpenText Qfiniti | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | OpenText Qfiniti | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | OpenText Qfiniti | |
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Likelihood to Recommend | 8.4 (36 ratings) | - (0 ratings) |
Support Rating | 8.0 (8 ratings) | - (0 ratings) |
Five9 | OpenText Qfiniti | |
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Likelihood to Recommend | Five9 | OpenText No answers on this topic |
Pros | Five9 | OpenText No answers on this topic |
Cons | Five9 | OpenText No answers on this topic |
Support Rating | Five9 | OpenText No answers on this topic |
Alternatives Considered | Five9 | OpenText No answers on this topic |
Return on Investment | Five9 | OpenText No answers on this topic |
ScreenShots | Five9 Screenshots |