Best CRM tool to have it.
March 27, 2022
Best CRM tool to have it.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Inbound
Modules Used
- Five9 Dialers
Overall Satisfaction with Five9
Five9 is the best CRM tool we can use in business areas. It is the primary source for communication in or out of the organization. It gives a very user-friendly experience. Using Five9 as a newbie on the path for any business is the communication between clients or customers. Five9 helped a lot to get inbound calls and outbound calls and get in touch with the progress of the business needs.
- Inbound and outbound calls it process is so well.
- The service is so good and they give very efficient support in customer need.
- The calls we can do in Five9 include incoming, outgoing, voicemails and we can also send a note to a specific person. It's a very reliable mode of communication.
- Sometimes Five9 is inconsistent with the quality of the calls. It can be hard to hear the calls because of poor quality.
- The UI Five9 provides should be more singular in handling rather than opening multiple tabs for every feature. It must be compacted on a single screen.
- The calls we connect must have an attached screen just like a keypad so we can take notes as well as attend the calls.
- Inbound and Outbound calls we can do.
- Five9 performance dashboards help to track the activity of the users and employees and the work they are doing.
- Quality assurance because of the calls and trust built among clients because of constant communication done.
- Five9 is not for all businesses that are technical dependent it is basically for marketing more.
- In covid time Five9 has given the best returns.
- Maintenance is quite high but service and support is very good.
Do you think Five9 delivers good value for the price?
Yes
Are you happy with Five9's feature set?
Yes
Did Five9 live up to sales and marketing promises?
Yes
Did implementation of Five9 go as expected?
Yes
Would you buy Five9 again?
Yes