Best CRM tool to have it.
March 27, 2022

Best CRM tool to have it.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Inbound

Modules Used

  • Five9 Dialers

Overall Satisfaction with Five9

Five9 is the best CRM tool we can use in business areas. It is the primary source for communication in or out of the organization. It gives a very user-friendly experience. Using Five9 as a newbie on the path for any business is the communication between clients or customers. Five9 helped a lot to get inbound calls and outbound calls and get in touch with the progress of the business needs.

Pros

  • Inbound and outbound calls it process is so well.
  • The service is so good and they give very efficient support in customer need.
  • The calls we can do in Five9 include incoming, outgoing, voicemails and we can also send a note to a specific person. It's a very reliable mode of communication.

Cons

  • Sometimes Five9 is inconsistent with the quality of the calls. It can be hard to hear the calls because of poor quality.
  • The UI Five9 provides should be more singular in handling rather than opening multiple tabs for every feature. It must be compacted on a single screen.
  • The calls we connect must have an attached screen just like a keypad so we can take notes as well as attend the calls.
  • Inbound and Outbound calls we can do.
  • Five9 performance dashboards help to track the activity of the users and employees and the work they are doing.
  • Quality assurance because of the calls and trust built among clients because of constant communication done.
  • Five9 is not for all businesses that are technical dependent it is basically for marketing more.
  • In covid time Five9 has given the best returns.
  • Maintenance is quite high but service and support is very good.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.

Five9 Feature Ratings

6.7
Agent dashboard
6
Validate callers
8
Outbound response
8
Call forwarding
7
Click-to-call (CTC)
6
Warm transfer
6
Predictive dialing
Not Rated
Interactive voice response
7
REST APIs
Not Rated
Call scripts
6
Call tracking
6
Multichannel integration
7
CRM software integration
7
6.1
Inbound call routing
6
Omnichannel inbound routing
Not Rated
Recording
6
Quality management
6
Call analytics
7
Historical reporting
5
Live reporting
6
Customer interaction analytics
7
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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