Flexport vs. Fresa Gold

Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.

Incentivized

As we are using Fresa gold for more than 5 years, the support team is very good with proactive responses. As Fresa Team is also from freight forwarding industry, most of the solutions are already available in the software. Fresa blog has answers for most of the questions. All the doubts are cleared then and there because they are arranging daily training sessions (5pm IST).

• Real time visualization of importing status.
• Dedicated staff members on the back end who genuinely care about doing good work.
• Native reporting dashboard.
• Search function for all historical shipments.

Incentivized

• Preparing Booking Confirmation, Sending Invoices to customer
• Attaching Documents on the job for future retrievals
• Generating Balance Sheet, Profit and Loss, Trial Balance
• Sending outstanding letters to all the customer in single click

• Occasionally we're asked to provide duplicate information (HTS codes, or documentation).

Incentivized

• Integration with India customs EDI for CHA operations
• Integration with GST portal of India Government
• Integration with Inttra for carrier operations

Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.

Incentivized

Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.

Incentivized

When I encountered an issue, your team took ownership and worked diligently to find a solution. The follow-up and updates provided were much appreciated

Incentivized

• Increase in confidence and visibility into shipping timeline.
• Increased historical data access, trending and reporting.

Incentivized

• Customers are getting on-time invoices and outstanding which is very useful to collect the revenue on time.
• Credit Customers are restricted if they have over due - this will be useful to avoid focusing on non-paid customers
• All communications are available in one system with user name and date/time - disputes are recorded for future reference