Flexport vs. OptimoRoute

Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.

Incentivized

It is important to know if the drivers are taking the exact routes that are feasible and cost-effective all in all and don't deviate for their ease. Customers like to minimize the lead time and it is the real cut-throat factor in the business. With these increased prices of fuel and other costs of productions, we need to minimize and tool is very helpful for monitoring as well

• Real time visualization of importing status.
• Dedicated staff members on the back end who genuinely care about doing good work.
• Native reporting dashboard.
• Search function for all historical shipments.

Incentivized

• Occasionally we're asked to provide duplicate information (HTS codes, or documentation).

Incentivized

Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.

Incentivized

Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.

Incentivized

• Increase in confidence and visibility into shipping timeline.
• Increased historical data access, trending and reporting.

Incentivized