Flowsery vs. Medallia Digital Experience Analytics

Flowsery

Medallia Digital Experience Analytics

15 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Flowsery	N/A	N/A	Flowsery is a Heatmap and Session Recording platform that analyzes web-session recordings to identify user-experience and application issues. It reviews recorded sessions for signals such as rage clicks, dead clicks, and errors, then groups and ranks detected issues with supporting replay context and reproduction steps. Primary Function Flowsery helps product and engineering teams investigate what users experienced before an issue occurred. Its Product Analytics…	$250 per month per user
Medallia Digital Experience Analytics	Score4.1 out of 10	N/A	Medallia Digital Experience Analytics (formerly Decibel Insight) is a heat mapping and web analytics solution. The solution provides visibility into every user's experience to identify the biggest opportunities for growth. Automatically scoring every experience, Medallia DXA is designed to uncover the biggest opportunities to improve the user's digital presence, strengthen customer relationships, and generate more revenue.	$40 per month

Pricing

Flowsery

Medallia Digital Experience Analytics

Team: $250
per month
Pro: $500
per month

No answers on this topic

Pricing Offerings
Flowsery	Medallia Digital Experience Analytics
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Discount available for annual billing. Custom pricing available for enterprises or larger agencies.

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Best Alternatives
	Flowsery	Medallia Digital Experience Analytics
Small Businesses	Smartlook Score8.8 out of 10	Smartlook Score8.8 out of 10
Medium-sized Companies	Crazy Egg Score7.9 out of 10	Crazy Egg Score7.9 out of 10
Enterprises	Crazy Egg Score7.9 out of 10	Crazy Egg Score7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Flowsery	Medallia Digital Experience Analytics
Likelihood to Recommend	- (0 ratings)	6.9 (3 ratings)
Likelihood to Renew	- (0 ratings)	7.3 (1 ratings)

User Testimonials
	Flowsery	Medallia Digital Experience Analytics
Likelihood to Recommend	AdaptlyPost No answers on this topic	Medallia When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should. Incentivized Verified User Read full review
Pros	AdaptlyPost No answers on this topic	Medallia Heat mapping provides a great understanding of UI pain points/bugs Integration with analytics tools (we use Adobe) brings in analytics analysis as well Helps to understand the user journey and where dropoff is occurring Incentivized Verified User Read full review
Cons	AdaptlyPost No answers on this topic	Medallia Being able to create groups of segments would be useful. The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages. Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs). Generating reports - it would be nice if I could export charts and graphs instead of just CSV files. Verified User Read full review
Likelihood to Renew	AdaptlyPost No answers on this topic	Medallia I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out. Verified User Read full review
Alternatives Considered	AdaptlyPost No answers on this topic	Medallia I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity. Incentivized Verified User Read full review
Return on Investment	AdaptlyPost No answers on this topic	Medallia We have improved form fills, which has provided more sales leads We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users Incentivized Verified User Read full review
ScreenShots	Flowsery Screenshots