FogBugz vs. monday dev

Fogbugz is great for case-and-task based businesses. If your business has hundreds of weekly anticipated tasks that exist, such as processes to get files converted, Fogbugz can manage these processes very well. For our team, we knew each week that we would have about 500 tasks or orders to get processed. Fogbugz helped us break down these projects, get them assigned evenly throughout the team, and easily see who is working on what task. FogBugz is also good for tracking unanticipated tasks like bugs, making notes, flowcharts, and categorizing if the problem is a bug, feature request, etc. For us, it was just the best at nailing down those anticipated tasks.

Incentivized

If you do web programming, code integration with your remote team, and/or software development that requires real-time monitoring of development progress, monday dev is an excellent tool for this. Like its base platform, Monday.com, monday dev is developed and attempts to integrate into a very "new era" organizational system of digital whiteboards, only now focused more on productivity and helping developers to be comfortable in remote work.

Incentivized

• Good for documenting
• Good for attaching things

Incentivized

• Tracking
• Changing Status
• Backlog

Incentivized

• Workflow capability is very limited to the original implementation, could use a refresh and extension of the capabilities
• UI/UX needs improvement. This was in the works prior to purchase by DevFactory, and has taken a back seat to backend improvements that rightfully needed to be fixed first.
• Pricing model doesn't fit our usage very well, so we're paying for full-featured users for everyone even though the majority of Users only need to submit Cases and modify the Wikis, and our small percentage of Users are in Dev and need all features.

Incentivized

• Sometimes, it's a little technical to set up. Someone who isn't particularly savvy will have a hard time setting it up.
• Sometimes there are glitches in the automations.
• The comments areas can be confusing- how they nest. Things can get lost in there.

Incentivized

We are very likely to renew, because it has been really useful

Incentivized

This has been one of the better software implementations and acquisitions that I have been a part of in the last 20 years. The ease of setup, use, and training make this a simple and quick tool to implement in any organization. The usability is so simple that the uptime to start using it is nearly 0.

Good engagement from account manager

Incentivized

No I wasn't involved

Incentivized

FogBugz is made for the Developers who actually use it every day, while JIRA is made for the C-Suite who oversees them but has little idea of the finer points of daily dev tasks. In reality, most don't fit into the mold of JIRA tickets, and the summarized information that C-Suite is reviewing is incomplete or skewed. There is also an outstanding issue since 2004 that JIRA refuses to implement despite wide user support, the merging of tickets. You can see the open ticket with the JIRA team here: https://jira.atlassian.com/browse/JRACLOUD-3592

Incentivized

Monday is better than Jobber, as it gives you a place to see where all the jobs are and what the current status is. Everyone in the company can go to and see that view. It's not dependent on the status of the employee. Excel is much more technical and requires much more work to set up.

Incentivized

• Less downtime of jobs. It is each person's responsibility to check their list to see if they have any pending work.
• When people are out sick or busy, a supervisor can easily shift work from one person to another who many have time to cover work.
• Management has a quick view into seeing what is happening with a job and can use it as a tool to request addiional resources as needed.

• Although the initial operational cost is usually somewhat high, it is really worth considering in an environment with more than 10 employees working together.
• In project costing (web development) it is quite acceptable and falls within the scope of the final product quote.
• I don't have exact numbers or percentages (because I'm not in charge of that section) but I can say that it falls within a good to acceptable ROI range.

Incentivized