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FogBugz

FogBugz

Overview

What is FogBugz?

A software project management system used to plan, track and release great software with this lightweight and customizable system that integrates into any project management workflow. FogBugz is designed for software development teams and includes all the project management tools…

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Learn from top reviewers

A great fit for software development teams

Rating: 7 out of 10
June 7, 2019
IncentivizedVetted ReviewVerified User
FogBugz is used primarily by our Software Development Team for Issue Tracking, Source Control, and Wiki. Our Support Team will create Cases for Dev to look into, as they need ...
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Verified user
Director
FogBugz10 years of experience

Fogbugz - Great for all users and a large amount of projects

Rating: 9 out of 10
October 18, 2017
IncentivizedVetted ReviewVerified User
We used Fogbugz to manage books that our company was converting from paper to digital versions. For us, Fogbugz was a way to track not just bugs or software improvements, but ...
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Becky Jewell Laughton
Project Manager - Professional Services
Customer Experience
Becky Jewell Art
FogBugz5 years of experience

FogBugz

Rating: 3 out of 10
March 29, 2017
IncentivizedVetted ReviewVerified User
Use to track bugs that were found in projects. Used to track the fixing of bugs found during testing. Used to communicate the specs of new projects and to answer questions ask...
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Gillian Hughes
Analyst - Quality Assurance
QA Analyst
TK Interactive
FogBugz1 year of experience

Fogbugz is simple, flexible and easy to maintain. Great for SMB's, not great for large organizations.

Rating: 9 out of 10
February 17, 2015
Vetted ReviewVerified User
We are currently using Fogbugz for our internal Production, Development, and Project Management teams. It is serves as a light weight task management system to move/track jobs...
Continue reading
Ted Shimizu
Team Lead - Information Technology
Digital Producer
JUICE Pharma Worldwide
FogBugz4 years of experience
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Pricing

View all pricing

3 Years

$62

Cloud
per month

2 years

$64

Cloud
per month

1 Year

$68

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is FogBugz?

A software project management system used to plan, track and release great software with this lightweight and customizable system that integrates into any project management workflow. FogBugz is designed for software development teams and includes all the project management tools developers need straight out of the box.

Users can:

  • Track projects from start to finish - With tasks and subtasks for each case with required details and track them to ensure timely closure and accountability.
  • Log and track bugs and issues - Maintains the entire project backlog. Teams receive notifications as the bugs move through the workflow.
  • Delivery estimates - FogBugz is powered by Evidence-Based Scheduling (EBS). EBS is a statistical algorithm that produces ship date probability distributions based on historical timesheet data.
  • Customized case flows - The workflows in FogBugz are used to plan at the project, sprint, epic, user story and task levels.
  • Search- Search for docs, wikis, articles, code, issues, bugs and discussions in one unified view to quickly find cases based on an array of case fields.
  • Integrations - FogBugz integrates with Slack, Twitter, GitHub, Google Drive and Trello.

FogBugz Video

A Quick Introduction to FogBugz

FogBugz Integrations

FogBugz Competitors

FogBugz Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Fogbugz is a versatile software that offers several key use cases based on user experiences. Many users have reported finding it easy to install and maintain the self-hosted version of Fogbugz on their server. It serves as a great ticketing system, facilitating communication between Customer Service and Development teams. Fogbugz allows teams to easily track, manage, and organize their work, making collaboration between teams seamless. Users appreciate the simplicity of setting up and using Fogbugz, as well as its reliability. Additionally, the software is effective for documenting projects, bug tracking, issue tracking, and timesheet tracking. With Fogbugz, tracking work items becomes easy, ensuring that nothing is missed and enhancing collaboration between teams. Users can also easily lookup old issues and reference how they were solved. The software is valuable for tracking product updates, bug fixes, and requests across the organization, as well as assisting with prioritization and resource allocation. It efficiently tracks the records of defects logged release-wise, providing easy access and cost-effectiveness. Furthermore, it enables app support teams to better work together and address people's feedback. For web development processes, Fogbugz helps in organizing projects effectively by communicating feature changes and bugs to developers. It saves time and simplifies bug and project tracking for mid-sized teams. The ability to log and track bugs through a development cycle is a main benefit of this tool, along with the ability to add sub-cases to each issue. For small teams, Fogbugz is more effective than email for bug tracking, keeping current issues organized better than email. Teams find it beneficial when everyone uses it in the team since it can be used both as a task management tool and in combination with Fogbugz. Moreover, businesses that require proper source control and push/pull management consider FogBugz essential in their operations. The internal central code repository called Kiln is used to host various business application code bases and relies on webhooks to post commits to software development PM tools. Kiln's code review system is utilized for handling reviews, both for smaller and larger changes. It effectively manages internal and client code, ensuring proper source control. FogBugz is also used as a lightweight task management system for moving and tracking jobs between departments. It is selected for its simplicity, flexibility, and ease of management, accommodating varying experience levels of task management literacy. Additionally, Fogbugz serves as a comprehensive issue tracking tool for the Software Development Team while creating cases that require Dev's attention. For the Software Development Team, Fogbugz is primarily used for issue tracking, source control, and wiki. The Support Team creates cases in Fogbugz for the Development team to look into. The entire company utilizes the internal wiki feature of Fogbugz for internal documentation, while a public wiki is used to post information for customers. Day-to-day users appreciate the straightforward case entry, organization, and search functionalities of FogBugz. It offers integrated source control, code reviews, issue tracking, and bug reports. Not only does Fogbugz track bugs and software improvements, but it also serves as a tool for tracking projects and assignments within the team. Additionally, it functions as a lightweight task management system for moving and tracking jobs between departments. This simplicity, flexibility, and ease of management make it suitable for accommodating varying levels of task management literacy within an organization. Overall, users have had positive experiences with the product's features and find it valuable in improving productivity and collaboration across teams.

Intuitive and Easy to Use: Users have consistently praised the software for its intuitive and user-friendly interface. Many users have mentioned that the software is easy to learn and navigate, making it suitable for both experienced software teams and small businesses with minimal functions.

Effective Communication and Collaboration: The software has been commended for its ability to facilitate communication and collaboration within organizations. Reviewers have highlighted how the software makes the process of requesting help across different departments organized and seamless, resulting in improved teamwork and efficiency.

Flexible Customization Options: Users appreciate the flexibility of the software, particularly in terms of customization options. The incredible search system, platform flexibility, and built-in functionality for item, date, and data tracing are highly valued by reviewers. Additionally, users find it beneficial that they can add suitable fields, integrations, and extensions to enhance usability and performance.

Integration with CRM: Several users have expressed dissatisfaction with the lack of integration between the software and their CRM systems, stating that they would prefer an all-in-one solution for tracking customers throughout their lifecycle.

Customer Support Issues: A number of users have had negative experiences with customer support, including being invoiced for a free account they hadn't used in 10 years and struggling to cancel it. They have also found it difficult to file support tickets.

Lack of Graphical Reports: Some users have mentioned that reports cannot be generated in the form of graphs or statistics, limiting their ability to visualize data effectively.

  • Users recommend giving the system a try to explore its overall functions and highlight its simplicity in setting up and using. They mention that it helps organize processes and workflows, saving valuable time. However, they caution that some features may be overwhelming. Users appreciate the system's professionalism and potential for long-term partnership.

  • For companies in need of a focused ticket tracking solution, users recommend FogBugz. It allows product and engineering teams to concentrate on their respective tasks while providing visibility to other teams. Users also suggest exploring alternatives like Trello and Kiln.

  • Users recommend Kiln for team collaboration and source control. They appreciate its ease of use, web interface, and branch visualization functionality. They mention that very small companies can try the free account. Additionally, they commend the fantastic uptime of the service.

  • Lastly, users prefer the hosted version of Kiln over the on-premise version. They note that the hosted version is updated more frequently with newer features compared to the on-premise option.

Reviews

(1-4 of 4)
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A great fit for software development teams

Rating: 7 out of 10
Incentivized
June 07, 2019
Verified User
Vetted Review
Verified User
FogBugz
10 years of experience
Use Cases and Deployment Scope
FogBugz is used primarily by our Software Development Team for Issue Tracking, Source Control, and Wiki. Our Support Team will create Cases for Dev to look into, as they need more feature rich services for Customer Support. The entire company will reference the Wiki for internal documentation. We also have a public Wiki which serves as a place for us to post information/steps to our customers.
Pros and Cons
  • Evidence Based Estimates for scheduling (This alleviates issues that arise due to people who estimate time poorly)
  • Made from the developer perspective, versus others that are by C-Suite who are so far removed from the actual development process they just contribute to the disconnect or inaccuracy of the system
  • Direction/Ambition/Transparency of DevFactory after their purchase of FogBugz/Kiln is refreshing
Likelihood to Recommend
FogBugz has been a very useful tool to our organization, and much preferred over other options we reviewed, mainly JIRA. There are still some improvements needed, but with the fairly recent acquisition by DevFactory, we have a great deal of hope for what is in store given DevFactory's focus and transparency. It seems like both DevFactory and FogBugz customers are eager for substantial improvements on the front-end, but there is/was a great deal of backend housecleaning that definitely needed to take place first.
Return on Investment
  • Saves time by quickly allowing Developers to make the necessary notes without getting bogged down in bloated UIs
  • Has allowed us to look back easily and see the exact code changes made for the exact Case to aid in decisions for current changes, increasing the certainty of the decided path, without regression
Alternatives Considered
FogBugz is made for the Developers who actually use it every day, while JIRA is made for the C-Suite who oversees them but has little idea of the finer points of daily dev tasks. In reality, most don't fit into the mold of JIRA tickets, and the summarized information that C-Suite is reviewing is incomplete or skewed.

There is also an outstanding issue since 2004 that JIRA refuses to implement despite wide user support, the merging of tickets. You can see the open ticket with the JIRA team here: https://jira.atlassian.com/browse/JRACLOUD-3592

Fogbugz - Great for all users and a large amount of projects

Rating: 9 out of 10
Incentivized
October 18, 2017
Use Cases and Deployment Scope

We used Fogbugz to manage books that our company was converting from paper to digital versions. For us, Fogbugz was a way to track not just bugs or software improvements, but projects and assignments that the team at large was working on. I oversaw a queue of book projects for five other workers, as well as running my own queue of fogbugz tasks and subtasks.

The case and subcase flow in Fogbugz works well if you want to visualize multi-step processes and how the processes are materializing. It was also good for users to self-refer to their tasks each day.
Pros and Cons
  • Tasks, Subtasks, and notes. All three of these areas were critical for our team. Tasks in Fogbugz were a bit easier to see than in more bug based software like Trello or JIRA
  • The entire screen is used to view a task or case. Clicking on a task or case will open up and take up the entire screen, aside from the sidebar nav columns. I like to see details and I think Fogbugz does this very well, using up as much digital real estate as possible.
  • Flowcharting in Fogbugz with Creately is nice - instead of getting an exterior flowchart software like Lucidchart, Creately works right in Fogbugz.
Likelihood to Recommend
Fogbugz is great for case-and-task based businesses. If your business has hundreds of weekly anticipated tasks that exist, such as processes to get files converted, Fogbugz can manage these processes very well. For our team, we knew each week that we would have about 500 tasks or orders to get processed. Fogbugz helped us break down these projects, get them assigned evenly throughout the team, and easily see who is working on what task.

FogBugz is also good for tracking unanticipated tasks like bugs, making notes, flowcharts, and categorizing if the problem is a bug, feature request, etc. For us, it was just the best at nailing down those anticipated tasks.
Return on Investment
  • Overall positive. No bugs or issues using Fogbugz, and it was easy enough for managers to learn and for workers to learn. Very low training time and therefore very low cost.
  • It was hard to fudge details or miss work with Fogbugz. It does not let any project slip through the cracks. This is absolutely valuable for our managers and ultimately for clients as well.
  • Fogbugz makes sense to laypeople and to developers. It could be considered a compressed solution that could be used by QA teams and Development teams. There would be no need to get Asana for one team and Fogbugz for another - you can use Fogbugz for both.
Alternatives Considered
I like Fogbugz a LOT because of the compressed list view. This was essential to me when my team and I were working on anywhere between 100 -1000 cases. I can't imagine having 1000 Jira tickets to manage the processes that we were managing. It's much easier to work with a massive amount of cases in Fogbugz.

As a manager, Fogbugz lets me know exactly what my team is doing and where they are in each process given the status columns of a project view. At first, this may seem boring, like a spreadsheet, but it provides a good overview with a minimum amount of clicking around.
Other Software Used

FogBugz

Rating: 3 out of 10
Incentivized
March 29, 2017
Use Cases and Deployment Scope
Use to track bugs that were found in projects. Used to track the fixing of bugs found during testing. Used to communicate the specs of new projects and to answer questions asked by business owners and QA. Used across whole organization. Addresses teh business problems of communicating with different employees across different time zones and countries.
Pros and Cons
  • Good for documenting
  • Good for attaching things
Likelihood to Recommend
Fogbugz is ok. It's good for bare bones bugs and projects, but lacks the functionality of JIRA. I hate not having shortcuts. I don't like the way the cases are laid out. I don't like the search. I don't really like much about it. It's very simple and bare bones, and just not enough for me.
Alternatives Considered
I like JIRA a lot better than Fogbugz for many reasons. If I had a choice, I'd use JIRA every time.
Other Software Used

Fogbugz is simple, flexible and easy to maintain. Great for SMB's, not great for large organizations.

Rating: 9 out of 10
February 17, 2015
TS
Ted Shimizu
Digital Producer
JUICE Pharma Worldwide (Marketing and Advertising, 51-200 employees)
Vetted Review
Verified User
FogBugz
4 years of experience
View profile
Use Cases and Deployment Scope
We are currently using Fogbugz for our internal Production, Development, and Project Management teams. It is serves as a light weight task management system to move/track jobs between departments. it is effectively a virtual job jacket for our creative agency. We introduced the tool to support our teams with tracking fast moving jobs and keeping individuals accountable for responsibilities for a given job. It also helps team member transitions and coverage by showing a quick summary of the job history.
We selected the tool for it's simplicity, flexibility and ease of management because it would be used company wide accommodating varying experience levels of task management literacy.

Pros and Cons
  • Simplicity: Compared to other tools like Jira and even Bugzilla, Fogbugz minimizes the number of fields. The general workflow and status' of a given task works well for us. (Assigned, Resolved, and Closed).
  • Flexibility: The list views are highly customizable. This allows for many ways to display information and create custom lists for teams and departments. It has prebuilt queries, and basic boolean syntax that you can stitch together to build a list.
  • Easy to maintain: There are just two types of access rights. Regular and Admin. With some training, administration of the tool is done by project managers and a general user admin. We have a self hosted version, so there is an IT component in our maintenance, but it does not requires much attention.
Likelihood to Recommend
Do you have trouble keeping track of work in progress?
Do your jobs jump around alot and often sit idle?
Are there process bottlenecks where better access to job/task transparency will help move a job along better?
Are there common issues related to coverage and you find yourself digging through emails to figure out job status?
Return on Investment
  • Less downtime of jobs. It is each person's responsibility to check their list to see if they have any pending work.
  • When people are out sick or busy, a supervisor can easily shift work from one person to another who many have time to cover work.
  • Management has a quick view into seeing what is happening with a job and can use it as a tool to request addiional resources as needed.
Alternatives Considered
  • Bugzilla,Workfront,jira
Bugzilla is probably the closest to Fogbugz and is a bit more refined. Bugzilla however is very much geared towards programmers where FogBugz has a broader audience. Jira is much more invovled and also geared towards programmers. Workfront is a heavy system if you are looking for task management tools.
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