FortiManager vs. Impartner PRM

FortiManager is well suited for larger organizations which require unified configurations and IT departments that need quick turn around on firewall related tickets. I believe MSPs can also benefit with the use of the VDOM feature, if strict separation between clients is needed. FortiManager wouldn't be ideal for 1-3 site operations, unless their configurations are extremely complex or have a high number of active users.

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I have worked with many other PRM platforms. ImpartnerPRM is in the middle of the pack. There is still a lot of opportunity for making the platform more intuitive and automating some of the processes. However, it is better than some of the others that I have used in terms of there being better continuity between the PRM and marketing functions.

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• Centralized FortiGate FW Management in a single console
• Available physical, virtual, or cloud deployment
• Single console for next-generation FW features
• Multiple Administrative Domains

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• Providing data in an easily digestible format.
• Intuitive workflow, really easy to learn in an afternoon.
• Cloud access feature allows for easy access on any device.

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• Various bugs: The software is buggy, and if you don't have a good understanding of it's underlaying operation, you can get confused or stuck when pushing a configuration. There are lots of little quirks you will have to learn, which are not described in any documentation.
• Conflict resolution: Occasionally, during larger changes, bringing new devices in, pushing a config will fail due to dependencies, conflicts, or other software bugs. This is somewhat time consuming because the error messages provided aren't descriptive
• CLI Options: Some configuration changes require creating scripts that execute on each device, and can't be done via the GUI

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• Training was very difficult to set up and maintain
• They show you this awesome demo environment and then you realize once you purchase the tool how much it takes to get that. At least one web designer, help from marketing, and at least a few months of dedicated work
• The most expensive tool we looked at

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

FortiManager is the best choice for managing numerous FortiGate firewalls. It allows for easy integration into ServiceNow and automates simple repetitive tasks that are very straightforward. Role-based access control is easy to enable and you can get quite granular with user permissions. Administrative Domains help segregate firewall management and compliance within the FortiManager console, by almost any classification method that makes sense to your organization.

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Salesforce was too expensive for us at the time and required too much customization and internal strain at the time. We ended up choosing Salesforce over Impartner later on once our channel business was more established and we had more resources internally. Impartner was more simple and easy to deploy than Salesforce, which is why we chose it when we had fewer resources

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• Significant reduction in new firewall deployment turn around time, 50% reduction
• Reduction in time spent on website access related IT support tickets. Avg 5 minutes from response to close
• Reduction in time spent by IT team for setting up WFH employees to allow working over SSL VPN.

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• I do think our lead to demo rate increased a significant percent
• We were able to communicate easily with over 1k partners that were hard to reach before

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info