FourKites vs. Socialtext (discontinued)

We are using this tool for years in our organization; it is playing a significant role in our organization. I would suggest it to those companies that are looking for efficient supply chain visibility software. It will give you information about automated capacity matching, thus you must give it a try.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• I like its feature of MacroPoint that helps me to get the location visibility and provides me detailed analytical solutions.
• Not only in tracking but it has also given me the vision to analyze which will be the best suitable carriers for me that could match our network, thus it increases the efficiency and creates greater margins.
• For me, it is a very useful platform. Its automation programs give easiness in may daily work.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• I do not have any major complaint against Fourkites.
• It is going well and keeps every single feature I want in its services.
• The price should be revised and should be made more comfortable for the users.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• They should reduce its cost.
• Customer support is well-trained and professional.
• KPIs performance is amazing.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions