FreedomPay vs. Visa Acceptance Solutions (CyberSource)

I was looking for a new payment system that would be able to handle all our transactions and the team at FreedomPay was able to do just that. FreedomPay is a payment system that is adaptive and can adapt to the needs of the market. They are data-driven so they can adjust to the wants and needs of the market. They are able to handle the load of millions of transactions per day which is a plus for any business.

Incentivized

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.

Incentivized

• Wonderful customer support service.
• Easy to adapt.
• Data driven payment processing.

Incentivized

• They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
• The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
• They also connect to PayPal making it easy to add them to any website as a payment method.

Incentivized

• Difficultly on collaboration and remote work along with FreedomPay.
• Lack of study materials and documentation.

Incentivized

• fees- competitive, but budget for them
• price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
• implementation- significant time and expertise required to get everything up and running smoothly

Incentivized

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.

Incentivized

• Secure environment increase the work motivation.
• Technology based payment system makes it more secure and reliable.

Incentivized

• It has streamlined credit card processing for the whole organization
• Provides all the info we need to locate specific transactions and address issues accordingly

Incentivized