Visa Acceptance Solutions (CyberSource) Reviews & Ratings 2024

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Overview

What is Visa Acceptance Solutions (CyberSource)?

CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.

Learn from top reviewers

Excellent Tool for Effective Transactions Management and Excellent Budgeting Tool.

Rating: 8 out of 10

March 31, 2022

IncentivizedVetted ReviewVerified User

This system allows effective payment processing and it offers high capabilities on financial bid data management and analytics generation capability is excellent. Financial re...

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Project Manager - Marketing

Project Manager

Omobono

2 years of experience

While Cybersource is a big player it isn't the most easy to communicate with.

Rating: 6 out of 10

March 24, 2022

IncentivizedVetted ReviewVerified User

Cybersource is our current payment Gateway for our ecommerce sales. It is also connected to our ERP through a 3rd party ISV. Our various sales channels either connect directly...

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Bradley Carpenter

Professional - Information Technology

Business Owner

SecureFix

3 years of experience

Card Payment Processor

Rating: 8 out of 10

March 24, 2022

IncentivizedVetted ReviewVerified User

Processing Customer credit card payments: When a customer checks out a web order, the business's website provides the customer with a window hosted by CyberSource. The custome...

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Verified user

Team Lead

8 years of experience

CyberSource the professional credit card processing solution....

Rating: 8 out of 10

March 21, 2022

IncentivizedVetted ReviewVerified User

CyberSource is our credit card payment gateway for processing thousands of transactions. We use it across multiple regions including US, UK, Germany and the Nordics.

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Consultant - Information Technology

Technical Specialist

Les Mills International

10 years of experience

Poor customer service

Rating: 1 out of 10

January 8, 2022

Vetted ReviewVerified User

Unprofessional company. I got a quote for their payment gateway and made an appointment to review it. The account manager, Joe Murray, blew me off. A week’s worth of attempts ...

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Manager - Corporate

President

Ancho Express

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Pricing

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Visa Acceptance Solutions (CyberSource)

N/A

Unavailable

What is Visa Acceptance Solutions (CyberSource)?

CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

147 people also want pricing

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Authorize.net

$25

monthly gateway

What is Authorize.net?

Authorize.net is a payment gateway software solution offered by Visa featuring secure data processing and fraud protection.

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Product Demos

Lightning B2B Commerce Cloud With Cybersource DEMO

YouTube

Acromobile Payments Demo

YouTube

Magento 2 CyberSource Payment Gateway Plugin - Workflow & Config.

YouTube

Demo Checkout for WooCommerce CyberSource Payment Gateway

YouTube

Learn how to setup CyberSource Secure Acceptance Web/Mobile Profile

YouTube

WooCommerce CyberSource Payment Gateway Setup Tutorial

YouTube

View more demos

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Product Details

About
Integrations
Tech Details

What is Visa Acceptance Solutions (CyberSource)?

CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.

Presented as a payments orchestration platform, that manages online payment processing from start to finish, across different payments methods, channels and geographies. This extra payment orchestration layer handles the payment service providers, acquirers and banks involved in the user's payments stack. It is designed to take the stress out of the process, and deliver a single consolidated overview of payments system for a business. For enterprises or small business, its merchant payment processing solutions deliver a unified payment experience across channels and devices.

It is an open architecture platform, meaning merchants, developers, acquirers, software solutions and providers connect to each other via the platform. And with one integration, they can work together to create any payment solution desired. Through its connection to a community of payment and technology providers, capabilities can be expanded to include fraud management, tokenization, and local payment methods. And its APIs and SDKs provide a modern coding environment.

Visa Acceptance Solutions (CyberSource) Videos

Create a better customer experience that's digital first with Cybersource

Cybersource: A modular payments platform for businesses

Visa Acceptance Solutions (CyberSource) Integrations

Visa Acceptance Solutions (CyberSource) Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Comparisons

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Compare with

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Authorize.net

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Coupa Pay

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Global Payments Integrated

Juspay

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Spreedly

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Reviews From Top Reviewers

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(1-5 of 9)

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Excellent Tool for Effective Transactions Management and Excellent Budgeting Tool.

Rating: 8 out of 10

March 31, 2022

AW

Project Manager

Omobono (Marketing & Advertising, 51-200 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

This system allows effective payment processing and it offers high capabilities on financial bid data management and analytics generation capability is excellent. Financial reporting through CyberSource features is an easy and very intuitive system with a secure environment for multiple data handling and the tracking of previous project payments and other business transaction data.

Pros

Easy to monitor cash flow.
Project workflow management.
Excellent financial analytical capability.

Cons

For those new to the software deployment is not that easy.
Interface arrangement may confuse new users.
Performing analytics for big data.

Likelihood to Recommend

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.

While Cybersource is a big player it isn't the most easy to communicate with.

Rating: 6 out of 10

March 24, 2022

BC

Bradley Carpenter

Business Owner

SecureFix (Information Technology and Services, 1-10 employees)

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

Cybersource is our current payment Gateway for our ecommerce sales. It is also connected to our ERP through a 3rd party ISV. Our various sales channels either connect directly to Cybersource via API's or through our 3rd party connection (Red Maple) and their CyberSource connected API's. We use tokenization, pre-authorizations, charges and refunds.

Pros

API connections to access tools
Searching for customer transactions
Issuing refunds is quick and easy

Cons

Support is not very responsive
Reports in the system are cumbersome
Site navigation is not intuitive

Likelihood to Recommend

For basic users it is probably a good fit. For connecting it's API's are straightforward and most would find it an easy connection to be made. The site overall is just not designed well. When you try to look at transactions a portion of the information is cut of without a scroll bar being added to slide to the fields you would like to see. If you need to see the data on the screen you need to make some adjustments.

Poor customer service

Rating: 1 out of 10

January 08, 2022

RQ

President

Ancho Express (Consumer Goods, 1-10 employees)

Vetted Review

Verified User

Use Cases and Deployment Scope

Unprofessional company. I got a quote for their payment gateway and made an appointment to review it. The account manager, Joe Murray, blew me off. A week’s worth of attempts via email and phone to contact him went without a response. I called to see if I could get another account manager, they said I had to stay with Mr. Murray and he was available today and they sent him a note to get back to me today. Of course, he didn’t. Do they want my business or not? If they do not, at least have to courtesy to tell me. I was recommended by my current gateway to contact them because my current gateway cannot do what I want. They should at least give me the respect to tell me they cannot help me.

Pros

Nothing

Cons

Customer service
Communication
Basic courtesy

Likelihood to Recommend

They are just horrible at business.

CyberSource the professional credit card processing solution....

Rating: 8 out of 10

March 21, 2022

FM

Technical Specialist

Les Mills International (Health, Wellness and Fitness, 501-1000 employees)

Vetted Review

Verified User

10 years of experience

Use Cases and Deployment Scope

CyberSource is our credit card payment gateway for processing thousands of transactions. We use it across multiple regions including US, UK, Germany and the Nordics.

Pros

Credit card processing
Dashboard
API Integration
3D Secure

Cons

Ecommerce integration
Magento extensions
API Support

Likelihood to Recommend

For high volume low cost credit card processing, CyberSource is ideal. They support multiple currencies and many types of API integration. If you can find an existing integration please use that, because building it yourself requires a lot of patience and deep understanding of their APIs.

Card Payment Processor

Rating: 8 out of 10

March 24, 2022

Verified User

Team Lead in Finance and Accounting

Furniture Company, 501-1000 employees

Vetted Review

Verified User

8 years of experience

Use Cases and Deployment Scope

Processing Customer credit card payments: When a customer checks out a web order, the business's website provides the customer with a window hosted by CyberSource. The customer enters their card details, and CyberSource routes the transaction to the Visa or Mastercard payment network. The network routes the transaction to the card issuer for approval.

Pros

PCI DSS compliance
High success rate
integration with Visa, Mastercard, and our CRM

Cons

fees- competitive, but budget for them
price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
implementation- significant time and expertise required to get everything up and running smoothly

Likelihood to Recommend

This is the market leader for this service and a mid-sized organisation is unlikely to find a provider that can provide the same value for money. Once it is all set up, the process runs in the background with little involvement from our organisation. It means no customer card details are ever collected or stored on-site, reducing our compliance headache. A very large organisation or one with a very complex website may find it inadequate.

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