Freight Broker Software vs. Global Shop Solutions ERP

If you are involved with manufacturing this is a great solution. It does an excellent job of tracking costs for each and every job. We do thousands of jobs per month, big and small and each one is captured accurately. It keeps jobs flowing smoothly & is very nice to add details for specific steps on each job station.

Incentivized

• Their customer service goes above and beyond
• I think the system is very easy to use
• They are always one step ahead in upgrading

Incentivized

• The layout is dated and hard to navigate at times. You need to go into different sections to access functions of the system, which can be confusing - this is one of the largest frustrations we face because we need to search for sections that are not commonly used.
• Updates seem to cause issues with the overall system and it takes several attempts with customer service to get issues resolved. We are behind in our updates because of this. Each update push causes us to shut down because sections then don't work correctly due to patches needing support to completely update them. We were unable to access customer transactions for a good part of the day because of the last update.
• Errors happen more often than not. We have random errors pop up that cause us to have to close out the system in its entirety, losing any work we have done. We need to restart the system and hope other errors don't populate before we can move forward. Calling customer support is not helpful with this, we are told that these errors happen sometimes. There is not a fix.
• Part/Router numbers randomly disappear. The Router/Part number will need to be rebuilt before we can move forward. It's frustrating. Again, customer support can not tell us the root cause of the issue.
• Help section of Global Shop Solutions is not helpful - it has a lot of technical jargon and at times is not easily understood. There are many sections that look to be more IT-based than user-based. Also, there are out of date sections so you might not be able to find what you are looking for. Training modules available for an extra cost.

Incentivized

The software is simply difficult to use, especially for new people. Once in and trained, it is a powerful system

Incentivized

This works the best for a manufacturing business. Any other type of business, I would look to other products.

Incentivized

• See instantly all information for part number, sales history, customer info, makes phone calls easy instead of having to say, let me look into that and get back to you
• Save money on purchasing goods, see history, now inventory levels, helps make sure we don't run out of items

Incentivized