Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
$29
per month per agent
SonarQube
Score8.7 out of 10
N/A
SonarQube is an automated code review solution, serving as the verification layer for code quality and SDLC security. SonarQube is used to ensure that code is secure, reliable, and maintainable. It is available through SaaS or self-managed deployment.
Freshservice is well suited for companies looking to implement ticketing / case management across the organization, but only if IT will be using it. Otherwise, I'd recommend Freshdesk. IT departments that don't function in the ITIL style of incident, request, change, and project management may find it overkill if they are only looking for a simple Help Desk solution.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
SonarQube is excellent if you start using it at the beginning when developing a new system, in this situation you will be able to fix things before they become spread and expensive to correct. It’s a bit less suitable to use on existing code with bad design as it’s usually too expensive to fix everything and only allows you to ensure the situation doesn’t get worse.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Detecting bugs and vulnerabilities: SonarQube can identify a wide range of bugs and vulnerabilities in code, such as null pointer exceptions, SQL injection, and cross-site scripting (XSS) attacks. It uses static analysis to analyze the code and identify potential issues, and it can also integrate with dynamic analysis tools to provide even more detailed analysis.
Measuring code quality: SonarQube can measure a wide range of code quality metrics, such as cyclomatic complexity, duplicated code, and code coverage. This can help teams understand the quality of their code and identify areas that need improvement.
Providing actionable insights: SonarQube provides detailed information about issues in the code, including the file and line number where the issue occurs and the severity of the issue. This makes it easy for developers to understand and address issues in the code.
Integrating with other tools: SonarQube can be integrated with a wide range of development tools and programming languages, such as Git, Maven, and Java. This allows teams to use SonarQube in their existing development workflow and take advantage of its powerful code analysis capabilities.
Managing technical debt: SonarQube provides metrics and insights on the technical debt on the codebase, enabling teams to better prioritize issues to improve the quality of the code.
Compliance with coding standards: SonarQube can check the code against industry standards like OWASP, CWE and more, making sure the code is compliant with security and coding standards.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
To have more options on what to do with the emails that arrive in the support mailbox (which goes to Freshservice), Setting some special rules or detailed filtering is not possible.
Non 3rd party tools to connect to Intune are missing. Additionally, the third-party tool available in the store is not satisfactory. It would be nice to have native support for importing devices from our Azure cloud.
The contract requires you to prolong your contract end-date by two years instead of just one year, which to us is a bit aggressive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Importing a new custom quality profile on SonarQube is a bit tricky, it can be made easier
Every second time when we want to rerun the server, we have to restart the whole system, otherwise, the server stops and closes automatically
When we generate a new report a second time and try to access the report, it shows details of the old report only and takes a lot of time to get updated with the details of the new and fresh report generated
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are pretty invested in Freshservice right now and have integrated it pretty heavily into our environment, so it would be hard to move away from it. For the most part, we are happy with Freshservice and the ease of use it gives us in managing tickets through the system. The only complaint we've had is customer service.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The UI design of Freshservice is simple and intuitive. You don't have to be a technical expert to navigate your way into the different pages/modules available. There are no buttons that are hidden in plain sight. Even our HR team required little to no help when they started using Freshservice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In our 3 years of using Freshservice, we've experienced several outages in the first 2 years. There were times where it only took minutes or hours but there are also times where it took a few days. Each time, Freshservice remained transparent and constantly communicated their progress. We haven't had one in the past year which indicates Freshservice have improved their servers.
Pages load quickly but internet connectivity can also play a big role. Integrations doesn't affect the performance but internet connectivity may be a big factor. As a company with most employees working from home, different network providers from different areas/countries can have different experiences. Search load time needs improvement.
Support from OEM is decent but needs improvement. Sometimes OEM also needs to understand the criticality of the customer and help as an Ad-hoc, which is somewhat lacking at Feshservice. Although the normal support team is well-equipped and helps according to the matrix, if something critical for the partner or customer requires immediate attention, it still goes through the L1-L2-L3 levels, which wastes a lot of time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We we easily able to integrate the SonarQube steps into our TFS process via the Microsoft Marektplace, we didn't have the need to call SonarQube support. We've used their online documentation and community forum if we ran into any issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Their documentation is pretty good, but only available in English. This makes it difficult for some of our users to understand. There are also some basic video courses available.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Creating the correct groups for the stakeholders and enabling the right notifications are one of the most important aspect of the implementation. Creating Change templates will also help in the long run and it's a good practice to create one, if applicable.
Easy setup and a lot of customization which can be made. They offer the full ITSM tool for 75$ per agent and all the PRO are included in the package, which makes it easy to calculate and use. There are only a few add-ins that you need to pay for, based on the number of agents or the number of executions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SonarQube is an open-source. It's a scalable product. The costs for this application, for the kind of job it does, are pretty descent. Pipeline scan is more secured in SonarQube. Its a very good tool and its support multiple languages. Its main core competency is of static code analysis and that is why SonarQube exists and it does it exceedingly well. The quality of scan on code convention, best practices, coding standards, unit test coverage etc makes them one of the best competent tool in the market
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Freshservice allows flexibility with contract terms and pricing model. Monthly and annual payments are allowed. The unit pricing needs a bit of improvement. It would be great if they offer unit pricing per capability instead of one pricing for all the capabilities. Small businesses have different use cases and not every agent needs all the modules available.
We were able to scale easily across multiple departments. As our company keeps growing, we have not needed to change anything in terms of scaling since we started using Freshservice. There were no changes to the admin and end-user experience from when we were a 1,000-employee company vs to our current head count of 2,000+.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Positive ROI from the standpoint of flagging several issues that would have otherwise likely been unaddressed and caused more time to be spent closer to launch
Slightly positive ROI from time-saving perspective (it's an automated check which is nice, but depending on the issues it finds, can take developers time to investigate and resolve)
