TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GatherUp

    Score9.9 out of 10
    N/AGatherUp (formerly GetFiveStars) from Traject is a customer experience and online review engine that enables insights, supporting marketing and helping to convert customers. GatherUp is used to gather customer feedback and reviews into one place to drive sales.

    $99

    per month per location

    RepuGen

    Score10 out of 10
    N/ARepuGen is a HIPAA-compliant healthcare reputation management and patient experience platform that helps healthcare organizations automate patient satisfaction monitoring, collect feedback, and grow their practice. It serves small, medium, and large healthcare organizations, including medical groups, urgent care centers, individual practices, dental groups and more, all across the United States. RepuGen automates patient outreach through SMS and email, inviting…N/A
    Pricing
    GatherUpRepuGen
    Editions & Modules
    No answers on this topic
    RepuGenie
    Contact RepuGen for quote
    per provider/per month
    10+ Providers
    Contact for quote
    per provider/per month
    Offerings
    Pricing Offerings
    GatherUpRepuGen
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    GatherUpRepuGen
    Small Businesses
    Brand24
    Score9 out of 10
    Brand24
    Score9 out of 10
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    Birdeye
    Score8.7 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GatherUpRepuGen
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    GatherUpRepuGen
    Likelihood to Recommend
    Traject
    We were previously using a different review platform and it did not allow us to track our review for accuracy. It also did not allow us to send reminders if someone had not left us a review yet. GatherUp does a phenomenal job with allowing us to send reminders.
    Incentivized
    Read full review
    GMR Web Team
    RepuGen is well suited for any business looking to up their online reputation presence. It helps get great reviews while filtering out clients who may possibly leave negative reviews
    Incentivized
    Read full review
    Pros
    Traject
    • Tracking Reviews
    • Follow up reminders
    • NPS scores
    Incentivized
    Read full review
    GMR Web Team
    • Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer.
    • Invites only happy customers to review online.
    Incentivized
    Read full review
    Cons
    Traject
    • N/A
    • N/A
    • N/A
    Incentivized
    Read full review
    GMR Web Team
    • I cannot think of any cons.
    Incentivized
    Read full review
    Usability
    Traject
    GatherUp allows us to get ahead of any issues by allowing our Homeowners to send us direct feedback through the NPS surveys. It also allows them to leave reviews about their experience.
    Incentivized
    Read full review
    GMR Web Team
    No answers on this topic
    Support Rating
    Traject
    No answers on this topic
    GMR Web Team
    Great customer service. I talked to a few reps getting set up and they were friendly and easy to connect with. After signup I had a few questions and was able to get help quickly.
    Incentivized
    Read full review
    Alternatives Considered
    Traject
    Gather Up was a game changer for us with our reviews. It is so much easier to track our reviews and allow our Homeowners an outlet to make others aware about their experiences
    Incentivized
    Read full review
    GMR Web Team
    RepuGen was, by far, easier to use and I got more responses with it compared to the other company.
    Incentivized
    Read full review
    Return on Investment
    Traject
    • Our Reviews have increased
    • It has allowed us to get ahead of issues with the NPS survey
    • It allows us to track where we sit quarterly.
    Incentivized
    Read full review
    GMR Web Team
    • Customers see our positive online reviews and end up choosing us, ROI is high.
    Incentivized
    Read full review
    ScreenShots

    RepuGen Screenshots

    Screenshot of where RepuGen automatically captures and features positive experiences.Screenshot of ratings appearing across Google, Healthgrades, and WebMD, viewable from one screen in RepuGen.Screenshot of positive review acquisition, to build loyalty.Screenshot of how RepuGen retains unhappy patients by addressing their concerns before they reach public forums.Screenshot of instant review notifications, for fast response.Screenshot of a dashboard, organized for ease of use.