Gavagai vs. IBM watsonx.ai

Gavagai is well suited for a B2C business that receives a lot of customer feedback in a form of open-ended text. It makes life easier for the customer experience team to efficiently identify the strengths and areas of improvement for the business. It saves a lot of time and also the hassle of analysing text data manually. It is not just a word cloud tool that shows you the words with the most number of mentions. Gavagai directs you towards actionability.

Incentivized

Based on my experience, I can recommend that you have a good AI management system in your company account, and if you have the money at your disposal to invest in IBM watsonx, do not hesitate. We are using API models to obviously build a work environment with sustainable flow as well. We have AI and ML lifecycle support.

Incentivized

• Simplifies text data.
• Lets you customise your dashboard.
• Sentiment analysis
• Supports 47+ languages

Incentivized

• it has many Reliable tools for algorithm modeling visualization.
• Highly secured, Integrated and all data optimized in one management
• Easily prepared and extract data from document.

Incentivized

• Auto generated filters based on the data uploaded.
• Adding more Indian regional languages.
• Competitive pricing

Incentivized

• APIs integration could be improved.
• steep learnings for tuning AI models
• performance lag

Incentivized

I didn't evaluate many options while choosing Gavagai, I had explored a few local vendors whose capabilities were either incomplete or were not up to the mark. Their customer support was also quite poor. Also, the tool was debugged enough which led to frequent crashing. Alchmer although is not a direct competitor to Gavagai, since it's more of a customer feedback tool with additional capabilities of text analytics. I found Alchemer to be extremely expensive. Zonka on the other hand was quite welcoming to feedback from me and promised to develop additional capabilities for my specific requirements although the plan didn't go through due to internal reasons.

Incentivized

IBM watsonx.ai is more enterprise oriented providing more options regarding on-premises setup and other compliance issues. Better suited for the corporate world.

Incentivized

• Helps save man hours.
• Reduces the effort required to analyse big data.
• Helps to act upon areas of improvement faster.
• Indicates the strengths or things that are particularly liked by your customers.

Incentivized

• We have already met our objectives in creating a supportive environment.
• This open-source tool increases the financial feasibility of the workflow.
• High price.

Incentivized