IBM watsonx.ai review by yappyBuy
April 30, 2025

IBM watsonx.ai review by yappyBuy

Peter Hattingh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM watsonx.ai

We have developed an AI solution called "Buddy". It acts as an AI Assistant on the front end for e-commerce stores to assist users in shopping. Buddy can answer questions, find products, and proactively make suggestions. This increases average order value, reduces cart abandonment, and generates satisfied customers. Buddy Reporter is a backend tool for online merchants to interact with data. Users can pose questions about sales development, conversion, or any other topic. Buddy answers with deep insight into the data and generates reports, identifies anomalies, and provides data for download as a PDF or Excel spreadsheet. Buddy tracks all visitors to stores, provides statistics and suggestions on how to improve sales, and all major KPI's. Buddy also connects via API to any data sources, such as CRM, ERP, or standalone data.

Pros

  • Makes it easy to setup an AI infrastructure
  • Provides easy access to the latest open source models
  • Provides excellent governance features
  • Provides access to excellent tools such as demand forecasting

Cons

  • Accessing the many different cloud features and tools requires spending time to understand the structure.
  • IBM offers so much but it is often hard to find what you are looking for.
  • Understanding the cost implications of using features and tools requires some effort.
  • Time saving to set up the infrastructure - without watsonx.ai we would have had to set up everything individually
  • The first point translates directly into cost savings
  • The compliance aspect was a game changer for us and provided us with the confidence to focus all our efforts only on IBM watsonx.ai
Model Training and Adaptation, easy deployment of AI models, and with Prompt Lab, we could experiment with AI prompts. Watsonx.ai also provides tools for deploying AI models across various sectors. With governance, we have access to tools for monitoring, evaluating, and managing AI assets and use cases. Data platform provides a secure and trusted environment for AI development and deployment.
Before, we would have had to set it all up across various technologies and servers to get it all to work together. We now have the complete infrastructure in one place, and it makes it easy to manage it all. Also, deploying new services is a breeze and allows for different setups in different regions.

Do you think IBM watsonx.ai delivers good value for the price?

Yes

Are you happy with IBM watsonx.ai's feature set?

Yes

Did IBM watsonx.ai live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx.ai go as expected?

Yes

Would you buy IBM watsonx.ai again?

Yes

Well suited:
Developing AI solutions from scratch
IBM offers a complete infrastructure to manage AI solutions
Governance is an excellent feature that we use in our communication with customers, and it generates confidence

Not suited:
For companies without technical expertise, it can be very challenging to set up everything for AI solutions
This would include small companies or single users.

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