Genesys Multicloud CX (discontinued) vs. ICR Evolution
Genesys Multicloud CX (discontinued) vs. ICR Evolution
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
Genesys Multicloud CX (discontinued) | ICR Evolution | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | ICR Evolution | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | ICR Evolution | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | ICR Evolution | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | ICR Evolution | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | ICR Evolution | |
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Likelihood to Recommend | Discontinued Products | ICR Evolution No answers on this topic |
Pros | Discontinued Products | ICR Evolution No answers on this topic |
Cons | Discontinued Products | ICR Evolution No answers on this topic |
Likelihood to Renew | Discontinued Products | ICR Evolution No answers on this topic |
Usability | Discontinued Products | ICR Evolution No answers on this topic |
Reliability and Availability | Discontinued Products | ICR Evolution No answers on this topic |
Performance | Discontinued Products | ICR Evolution No answers on this topic |
Support Rating | Discontinued Products | ICR Evolution No answers on this topic |
In-Person Training | Discontinued Products | ICR Evolution No answers on this topic |
Online Training | Discontinued Products | ICR Evolution No answers on this topic |
Implementation Rating | Discontinued Products | ICR Evolution No answers on this topic |
Alternatives Considered | Discontinued Products | ICR Evolution No answers on this topic |
Scalability | Discontinued Products | ICR Evolution No answers on this topic |
Return on Investment | Discontinued Products | ICR Evolution No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |