Genesys Multicloud CX (discontinued) vs. LeadDesk
Genesys Multicloud CX (discontinued) vs. LeadDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
LeadDesk | N/A | LeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view. | $89 per month per license |
Genesys Multicloud CX (discontinued) | LeadDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | LeadDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | LeadDesk | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | LeadDesk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | LeadDesk | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | LeadDesk | |
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Likelihood to Recommend | Discontinued Products | LeadDesk No answers on this topic |
Pros | Discontinued Products | LeadDesk No answers on this topic |
Cons | Discontinued Products | LeadDesk No answers on this topic |
Likelihood to Renew | Discontinued Products | LeadDesk No answers on this topic |
Usability | Discontinued Products | LeadDesk No answers on this topic |
Reliability and Availability | Discontinued Products | LeadDesk No answers on this topic |
Performance | Discontinued Products | LeadDesk No answers on this topic |
Support Rating | Discontinued Products | LeadDesk No answers on this topic |
In-Person Training | Discontinued Products | LeadDesk No answers on this topic |
Online Training | Discontinued Products | LeadDesk No answers on this topic |
Implementation Rating | Discontinued Products | LeadDesk No answers on this topic |
Alternatives Considered | Discontinued Products | LeadDesk No answers on this topic |
Scalability | Discontinued Products | LeadDesk No answers on this topic |
Return on Investment | Discontinued Products | LeadDesk No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |