Genesys Multicloud CX (discontinued) vs. Ozonetel
Genesys Multicloud CX (discontinued) vs. Ozonetel
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Ozonetel | N/A | Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns. | $30 per month per user |
Genesys Multicloud CX (discontinued) | Ozonetel | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Ozonetel | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | Ozonetel | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Ozonetel | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Ozonetel | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.2 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Ozonetel | |
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Likelihood to Recommend | Discontinued Products | Ozonetel Communications No answers on this topic |
Pros | Discontinued Products | Ozonetel Communications No answers on this topic |
Cons | Discontinued Products | Ozonetel Communications No answers on this topic |
Likelihood to Renew | Discontinued Products | Ozonetel Communications No answers on this topic |
Usability | Discontinued Products | Ozonetel Communications No answers on this topic |
Reliability and Availability | Discontinued Products | Ozonetel Communications No answers on this topic |
Performance | Discontinued Products | Ozonetel Communications No answers on this topic |
Support Rating | Discontinued Products | Ozonetel Communications No answers on this topic |
In-Person Training | Discontinued Products | Ozonetel Communications No answers on this topic |
Online Training | Discontinued Products | Ozonetel Communications No answers on this topic |
Implementation Rating | Discontinued Products | Ozonetel Communications No answers on this topic |
Alternatives Considered | Discontinued Products | Ozonetel Communications No answers on this topic |
Scalability | Discontinued Products | Ozonetel Communications No answers on this topic |
Return on Investment | Discontinued Products | Ozonetel Communications No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |