Genesys Multicloud CX (discontinued) vs. Pointel Survey360
Genesys Multicloud CX (discontinued) vs. Pointel Survey360
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Pointel Survey360 | N/A | Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers. Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud. Creates,… | N/A |
Genesys Multicloud CX (discontinued) | Pointel Survey360 | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Pointel Survey360 | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | Pointel Survey360 | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Pointel Survey360 | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Pointel Survey360 | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Pointel Survey360 | |
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Likelihood to Recommend | Discontinued Products | Pointel No answers on this topic |
Pros | Discontinued Products | Pointel No answers on this topic |
Cons | Discontinued Products | Pointel No answers on this topic |
Likelihood to Renew | Discontinued Products | Pointel No answers on this topic |
Usability | Discontinued Products | Pointel No answers on this topic |
Reliability and Availability | Discontinued Products | Pointel No answers on this topic |
Performance | Discontinued Products | Pointel No answers on this topic |
Support Rating | Discontinued Products | Pointel No answers on this topic |
In-Person Training | Discontinued Products | Pointel No answers on this topic |
Online Training | Discontinued Products | Pointel No answers on this topic |
Implementation Rating | Discontinued Products | Pointel No answers on this topic |
Alternatives Considered | Discontinued Products | Pointel No answers on this topic |
Scalability | Discontinued Products | Pointel No answers on this topic |
Return on Investment | Discontinued Products | Pointel No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |