Genesys Multicloud CX (discontinued) vs. Survaider
Genesys Multicloud CX (discontinued) vs. Survaider
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Survaider | Mid-Size Companies (51-1,000 employees) | Survaider is an online SaaS CEM platform which aims to let enterprises understand voice of customers and act on it, across all their business locations in real time. According to the vendor, Survaider applies machine learning and NLP techniques to let their customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms. Key capabilities include: - Identify key… | N/A |
Genesys Multicloud CX (discontinued) | Survaider | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $30 | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Survaider | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | Survaider | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Survaider | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Survaider | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Survaider | |
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Likelihood to Recommend | Discontinued Products | Survaider No answers on this topic |
Pros | Discontinued Products | Survaider No answers on this topic |
Cons | Discontinued Products | Survaider No answers on this topic |
Likelihood to Renew | Discontinued Products | Survaider No answers on this topic |
Usability | Discontinued Products | Survaider No answers on this topic |
Reliability and Availability | Discontinued Products | Survaider No answers on this topic |
Performance | Discontinued Products | Survaider No answers on this topic |
Support Rating | Discontinued Products | Survaider No answers on this topic |
In-Person Training | Discontinued Products | Survaider No answers on this topic |
Online Training | Discontinued Products | Survaider No answers on this topic |
Implementation Rating | Discontinued Products | Survaider No answers on this topic |
Alternatives Considered | Discontinued Products | Survaider No answers on this topic |
Scalability | Discontinued Products | Survaider No answers on this topic |
Return on Investment | Discontinued Products | Survaider No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots | Survaider Screenshots |