Genesys Multicloud CX (discontinued) vs. ViewPoint Wave
Genesys Multicloud CX (discontinued) vs. ViewPoint Wave
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
ViewPoint Wave | N/A | ViewPoint Wave with Touchless Technology Touchless feedback to help users with the goal of reducing Covid infection concerns. Battery Operated, Plug and play ready The Wave helps users collect feedback. Designed to maximize response… | N/A |
Genesys Multicloud CX (discontinued) | ViewPoint Wave | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | ViewPoint Wave | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | ViewPoint Wave | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | ViewPoint Wave | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | ViewPoint Wave | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | ViewPoint Wave | |
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Likelihood to Recommend | Discontinued Products | ViewPoint Feedback No answers on this topic |
Pros | Discontinued Products | ViewPoint Feedback No answers on this topic |
Cons | Discontinued Products | ViewPoint Feedback No answers on this topic |
Likelihood to Renew | Discontinued Products | ViewPoint Feedback No answers on this topic |
Usability | Discontinued Products | ViewPoint Feedback No answers on this topic |
Reliability and Availability | Discontinued Products | ViewPoint Feedback No answers on this topic |
Performance | Discontinued Products | ViewPoint Feedback No answers on this topic |
Support Rating | Discontinued Products | ViewPoint Feedback No answers on this topic |
In-Person Training | Discontinued Products | ViewPoint Feedback No answers on this topic |
Online Training | Discontinued Products | ViewPoint Feedback No answers on this topic |
Implementation Rating | Discontinued Products | ViewPoint Feedback No answers on this topic |
Alternatives Considered | Discontinued Products | ViewPoint Feedback No answers on this topic |
Scalability | Discontinued Products | ViewPoint Feedback No answers on this topic |
Return on Investment | Discontinued Products | ViewPoint Feedback No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |