Genesys PureConnect (discontinued) vs. ICR Evolution
Genesys PureConnect (discontinued) vs. ICR Evolution
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
Genesys PureConnect (discontinued) | ICR Evolution | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
More Pricing Information |
Genesys PureConnect (discontinued) | ICR Evolution | |
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Top Pros |
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Top Cons |
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Genesys PureConnect (discontinued) | ICR Evolution | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys PureConnect (discontinued) | ICR Evolution | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys PureConnect (discontinued) | ICR Evolution | |
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Likelihood to Recommend | 5.3 (116 ratings) | - (0 ratings) |
Likelihood to Renew | 8.6 (12 ratings) | - (0 ratings) |
Usability | 7.3 (12 ratings) | - (0 ratings) |
Availability | 9.1 (3 ratings) | - (0 ratings) |
Performance | 8.8 (3 ratings) | - (0 ratings) |
Support Rating | 4.0 (12 ratings) | - (0 ratings) |
In-Person Training | 8.2 (4 ratings) | - (0 ratings) |
Online Training | 8.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (7 ratings) | - (0 ratings) |
Configurability | 9.0 (2 ratings) | - (0 ratings) |
Ease of integration | 8.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.8 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.8 (3 ratings) | - (0 ratings) |
Genesys PureConnect (discontinued) | ICR Evolution | |
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Likelihood to Recommend | Discontinued Products | ICR Evolution No answers on this topic |
Pros | Discontinued Products | ICR Evolution No answers on this topic |
Cons | Discontinued Products | ICR Evolution No answers on this topic |
Likelihood to Renew | Discontinued Products | ICR Evolution No answers on this topic |
Usability | Discontinued Products | ICR Evolution No answers on this topic |
Reliability and Availability | Discontinued Products | ICR Evolution No answers on this topic |
Performance | Discontinued Products | ICR Evolution No answers on this topic |
Support Rating | Discontinued Products | ICR Evolution No answers on this topic |
In-Person Training | Discontinued Products | ICR Evolution No answers on this topic |
Online Training | Discontinued Products | ICR Evolution No answers on this topic |
Implementation Rating | Discontinued Products | ICR Evolution No answers on this topic |
Alternatives Considered | Discontinued Products | ICR Evolution No answers on this topic |
Scalability | Discontinued Products | ICR Evolution No answers on this topic |
Return on Investment | Discontinued Products | ICR Evolution No answers on this topic |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |