Genesys PureConnect (discontinued) vs. LeadDesk
Genesys PureConnect (discontinued) vs. LeadDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A | |
LeadDesk | N/A | LeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view. | $89 per month per license |
Genesys PureConnect (discontinued) | LeadDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys PureConnect (discontinued) | LeadDesk | |
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Top Pros |
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Top Cons |
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Genesys PureConnect (discontinued) | LeadDesk | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys PureConnect (discontinued) | LeadDesk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys PureConnect (discontinued) | LeadDesk | |
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Likelihood to Recommend | 5.3 (116 ratings) | - (0 ratings) |
Likelihood to Renew | 8.6 (12 ratings) | - (0 ratings) |
Usability | 7.3 (12 ratings) | - (0 ratings) |
Availability | 9.1 (3 ratings) | - (0 ratings) |
Performance | 8.8 (3 ratings) | - (0 ratings) |
Support Rating | 4.0 (12 ratings) | - (0 ratings) |
In-Person Training | 8.2 (4 ratings) | - (0 ratings) |
Online Training | 8.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (7 ratings) | - (0 ratings) |
Configurability | 9.0 (2 ratings) | - (0 ratings) |
Ease of integration | 8.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.8 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.8 (3 ratings) | - (0 ratings) |
Genesys PureConnect (discontinued) | LeadDesk | |
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Likelihood to Recommend | Discontinued Products | LeadDesk No answers on this topic |
Pros | Discontinued Products | LeadDesk No answers on this topic |
Cons | Discontinued Products | LeadDesk No answers on this topic |
Likelihood to Renew | Discontinued Products | LeadDesk No answers on this topic |
Usability | Discontinued Products | LeadDesk No answers on this topic |
Reliability and Availability | Discontinued Products | LeadDesk No answers on this topic |
Performance | Discontinued Products | LeadDesk No answers on this topic |
Support Rating | Discontinued Products | LeadDesk No answers on this topic |
In-Person Training | Discontinued Products | LeadDesk No answers on this topic |
Online Training | Discontinued Products | LeadDesk No answers on this topic |
Implementation Rating | Discontinued Products | LeadDesk No answers on this topic |
Alternatives Considered | Discontinued Products | LeadDesk No answers on this topic |
Scalability | Discontinued Products | LeadDesk No answers on this topic |
Return on Investment | Discontinued Products | LeadDesk No answers on this topic |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |