7 Reviews and Ratings
100 Reviews and Ratings
Develop a large and complex product, integrated with multiple tourism service providers, reservation systems, and e-commerce sites, with constant needs to adapt to changes and innovation in business and technology, with a small development team that must have a lot of business knowledge
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.Incentivized
It allows to focus on the solution instead of seeing technical or implementation limitations as it is multiplatform.Development times are shorter due to its easy implementation and on the same platform manage the database, services and front.Being multiplatform allows us to implement the solution in different technologies.
The best ITSM management just in 1 tool.User friendly for no IT people when they must raise a IT issue.It offer very good workflow during incident or request item.Incentivized
Some errors at building time that are difficult to figure out. In the deployment and executions, sometimes you get errors not easy to figure out.Now it's fast, but when you create a large solution, it slows down.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platformTutorials on how to be the best at reporting in servicenowGuided tour functionaltiy is a bit rigid and could use more workflow capabilitiesMaking it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.Incentivized
Usability of the tool by a developer who is well trained in the use of GeneXus and with good judgment is excellent. It allows them to know good practices in the generation of code for the database as well as for the backend and the frontend. It allows us to achieve better standardization within the development team and to present solutions and solve complex problems in a very simple way.
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.Incentivized
Sometimes the support takes a little while, but in the end they always have good answers and the people who answer you are very prepared even for questions outside of GeneXus.Incentivized
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.Incentivized
GeneXus has a wider approach in terms of the platform it supports. It has been in the market evolving with technology changes for more than 30 years. It has a better business model for the users, instead of charging for the amount of developments we make or the amount of users we have, it only charges per developer station.
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy Incentivized
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.Incentivized
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.Incentivized
Being able to work with a multidisciplinary but small team of professionals with a lot of focus on the needs of the businessGeneXus to take care especially the permanent evolution of the technology
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.Incentivized