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Genuity - GoGenuity.com vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genuity - GoGenuity.com

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    For managing assets, vendor spend, usage and contracts to strategic sourcing and spend analysis, Genuity is a Technology Business Management platform designed to enable teams to spend smarter and maximize the value of every dollar a business spends. Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. The vendor states that their goal is to level the playing field by shining a…

    $29.99

    per Company

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Genuity - GoGenuity.comManhattan Active Customer Engagement
    Editions & Modules
    Genuity Platform - $29.99 One flat rate. Per company, per month.
    $29.99
    per Company
    No answers on this topic
    Offerings
    Pricing Offerings
    Genuity - GoGenuity.comManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details$29.99 One flat rate. Per company, per month.—
    More Pricing Information
    Community Pulse
    Genuity - GoGenuity.comManhattan Active Customer Engagement
    Considered Both Products
    Genuity - GoGenuity.com
    No answer on this topic
    Manhattan Associates
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
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    Genuity - GoGenuity.comManhattan Active Customer Engagement
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    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
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    Customer.io
    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Genuity - GoGenuity.comManhattan Active Customer Engagement
    Likelihood to Recommend
    8.5
    (5 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Genuity - GoGenuity.comManhattan Active Customer Engagement
    Likelihood to Recommend
    Genuity - GoGenuity.com
    GoGenuity is great when someone wants a one-stop solution for all their needs, it has everything gelled in together so that you do not have to go to different vendors and buy different solutions. They have a very good telco service, they themselves provide SIP trunks, their billing is amazing & the best part is everything is on the cloud and can be easily managed/accessed with great security.
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Genuity - GoGenuity.com
    • Great UI
    • Good IT Helpdesk
    • Quick responses
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Genuity - GoGenuity.com
    • Ability to customize the view/dashboards even more
    • Ability to easily import large sets of old records using templates/predefined formats
    • Ability to attach documents/photos/additional paperwork with each asset
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Genuity - GoGenuity.com
    It was the price point and the quick support when i hit a block. compared to other vendors the price can get steep and they even limit you on the amount of assets you can hav. with genuity it's one price with no limits. And you can track vendors , contracts
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Genuity - GoGenuity.com
    • One solution for all telco needs.
    • Easy billing.
    • Saved money as the client did not had to integrate different systems.
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    Genuity - GoGenuity.com Screenshots

    Screenshot of AssetsScreenshot of Saas & Vendor SpendScreenshot of HelpdeskScreenshot of Network MonitoringScreenshot of ContractsScreenshot of Telecom Expenses