Genuity: Fast Adoption, Easy-to-Use, and All-in-One Backend Solution
January 26, 2023
Genuity: Fast Adoption, Easy-to-Use, and All-in-One Backend Solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genuity - GoGenuity.com
When dealing with multiple vendors, locations, and hundreds of IT assets and licenses, we struggled to keep up-to-date with tasks and actionable items. Manual record keeping also didn't allow us to have a consolidated view of the status of our IT assets and how they are distributed geographically. We use Genuity daily for Asset Management, Telecom expense management, Vendor Management, and IT HelpDesk roles. Genuity has made tedious and manual work easy to automate with easy tracking and reporting features. Our staff is able to raise their questions and queries which can be handled by the right support staff and not be left unsolved. Genuity is just easy.
- Time Expense Management
- Vendor Management
- IT Helpdesk
- IT Asset Management
- Ability to customize the view/dashboards even more
- Ability to easily import large sets of old records using templates/predefined formats
- Ability to attach documents/photos/additional paperwork with each asset
- Time Expense tracking and management
- IT Help Desk - Ticketing system with various levels of support and issue resolution
- IT Asset Management
- IT staff handles open issues and tickets faster and nothing is missed.
- IT Admin is able to track all assets across all geographies. Physical visits have changed to virtual tracking and management.
- The workforce is happy with paperless Asset Management including a clear assignment and returns policy.
Do you think Genuity - GoGenuity.com delivers good value for the price?
Yes
Are you happy with Genuity - GoGenuity.com's feature set?
Yes
Did Genuity - GoGenuity.com live up to sales and marketing promises?
Yes
Did implementation of Genuity - GoGenuity.com go as expected?
Yes
Would you buy Genuity - GoGenuity.com again?
Yes