Gladly CX Platform vs. MightyCall

MightyCall

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gladly CX Platform	Score 8.3 out of 10	N/A	Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.	$38 Per Month Per User
MightyCall	Score 7.0 out of 10	Small Businesses (1-50 employees)	MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and…	$25 per month per user

Pricing

Gladly CX Platform

MightyCall

Editions & Modules

Task Based: $38.00
Per Month Per User
Customer Facing: $150.00
Per Month Per User

Core: $25
per month per user
Pro: $45
per month per user
Power: $65
per month per user
Enterprise: $75
per month per user

Offerings

Pricing Offerings
Gladly CX Platform	MightyCall
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

Core - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer Enterprise - Custom-fit plan with predictive dialer 17% discount available for Core, Pro, and Power plans for annual pricing. Minimum 3 users for Core, Pro, and Power plans. Minimum 5 users for Enterprise plan.

More Pricing Information

Community Pulse
	Gladly CX Platform	MightyCall
Considered Both Products	Gladly CX Platform Diana Elizabeth Flores E CS agent Chose Gladly CX Platform First of all, the ease of the platform, the way it helps us to make our job faster as they have the customer information on the left of our screenand we have it linked to Shopify. The fact that this program has helped our productivity is amazing, and also, during peak season, … Incentivized Helpful? FP Fallon Penrod Independent Contractor Chose Gladly CX Platform Gladly is in a league of its own. None of the other companies I have rated can stack up to Gladly's abilities. You can communicate with customers and coworkers alike. This makes it easy for everyone to be able to be on the same page no matter the topic discussed. Incentivized Helpful? Drew Chamberlain Director of Operations and Customer Experience Chose Gladly CX Platform Gladly truly delivers what other vendors promote: True Omnichannel support. Easy to use UI. Robust reporting. Incentivized Helpful?	MightyCall GM Glenn Moore Marketing Director Chose MightyCall I don’t use any other programs. Incentivized Helpful? Verified User Anonymous Chose MightyCall The first contact center solution they tried to implement was based on the Asterisk system.This lasted for the first two or three months, the implementation was actually done “on the knee”. Through the same channel that we use now, the percentage of missed calls was about 35%, … Incentivized Helpful?

Features

Gladly CX Platform

MightyCall

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Gladly CX Platform 8.9 Ratings 8% above category average	MightyCall - Ratings
Organize and prioritize service tickets	9.30 Ratings	00 Ratings
Expert directory	8.00 Ratings	00 Ratings
Subscription-based notifications	8.50 Ratings	00 Ratings
ITSM collaboration and documentation	8.50 Ratings	00 Ratings
Ticket creation and submission	9.30 Ratings	00 Ratings
Ticket response	9.70 Ratings	00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Gladly CX Platform 9.2 Ratings 14% above category average	MightyCall - Ratings
External knowledge base	9.50 Ratings	00 Ratings
Internal knowledge base	9.00 Ratings	00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Gladly CX Platform 9.4 Ratings 16% above category average	MightyCall - Ratings
Customer portal	9.70 Ratings	00 Ratings
IVR	9.30 Ratings	00 Ratings
Social integration	9.00 Ratings	00 Ratings
Email support	9.70 Ratings	00 Ratings
Help Desk CRM integration	9.30 Ratings	00 Ratings

Best Alternatives
	Gladly CX Platform	MightyCall
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	CloudTalk Score 7.4 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	CloudTalk Score 7.4 out of 10
Enterprises	SysAid Score 8.9 out of 10	Google Cloud Contact Center AI Score 5.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Gladly CX Platform	MightyCall
Likelihood to Recommend	9.7 (0 ratings)	9.0 (0 ratings)
Likelihood to Renew	10.0 (0 ratings)	- (0 ratings)
Usability	10.0 (0 ratings)	- (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Gladly CX Platform	MightyCall
Likelihood to Recommend	In my case, every day working with Gladly CX Platform is better than the way we used to work with Zendesk, as we did have a big upgrade. So, working with Gladly CX Platform has improved our job daily, making the job faster and easier and that help us tomake the customer happier and to succed in our goal and happiness guarantee Incentivized Diana Elizabeth Flores E CS agent Read full review	The most impressive result of the implementation of MightyCall Enterprise is the increase in the efficiency of order processing. We have increased the efficiency of processing orders for our customers by 16 times - that is, the load that one employee can pass through has increased by 16 times” still have some issues to solve and another organization user who uses android keeps having mobile app crash Verified User Anonymous Read full review
Pros	Keeps record of previous interactions/customer history. Displays customer profile, orders and inquiries simultaneously. Allows for excellent employee management (as in seeing where the team is at individually and collectively during a work day). Incentivized Verified User Anonymous Read full review	No answers on this topic
Cons	Gladly continues to enhance the reporting capabilities of the platform making it an even stronger tool with each update. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review	No answers on this topic
Likelihood to Renew	Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction Incentivized FP Fallon Penrod Independent Contractor Read full review	No answers on this topic
Usability	Because I've been using the platform for almost 3 years, and it has been a game changer in our line of work, making the work easier and faster. And in peak season, when we hire new agents, the training is way better and easier. So for me, using this platform has made my job better Incentivized Diana Elizabeth Flores E CS agent Read full review	No answers on this topic
Support Rating	Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review	No answers on this topic
Alternatives Considered	Gladly truly delivers what other vendors promote: True Omnichannel support. Easy to use UI. Robust reporting. Full SaaS solution. Built-in knowledgebase. Simple implementation. Great support team. True business partnership. Full 360 views of your customer. Reduced ramp time for agents. It truly is the future of Customer Support software. True game changer. Incentivized Drew Chamberlain Director of Operations and Customer Experience Read full review	I don’t use any other programs. GM Glenn Moore Marketing Director Read full review
Return on Investment	Improved Customer Satisfaction Operational Efficiency and Cost Savings Revenue Growth Through Enhanced Customer Experience Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots	Gladly CX Platform Screenshots	MightyCall Screenshots