Order processing efficiency increased 16 times
April 26, 2022

Order processing efficiency increased 16 times

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MightyCall

We use algorithms for distributing incoming and outgoing calls. Previously, a lot of time was wasted on manual processing of orders, now the system makes a call, it opens the client card for this order in front of the operator, while the employee does not even touch the handset, he works in headphones, the workplace is fully automated.In addition, we use automatic order placement and fulfillment systems without the participation of an operator, which makes it possible to rationally use the operator's resource when processing those orders for which it is really necessary.
  • Easy to set up and use
  • All settings are possible online
  • No equipment needed
  • Low price with good functionality
  • MightyCall system does not support TCP
  • MightyCall need to add the capacity to use Zoiper softphone
  • some organization users who uses android keeps having mobile app crash
  • Voice to Text
  • Call Recordings
  • Performance Reports
  • Auto-receptionist
  • Multi-level
  • Softphones Support
  • Live Support
  • We have increased the efficiency of processing our customers' orders by 16 times, i.e. the load that one employee of an online store can handle has increased by 16 times
  • In addition, if earlier the average number of incoming and outgoing calls per operator was about 120 per 10-hour shift, now, thanks to the implementation of MightyCall Enterprise, one operator can handle 450 incoming and outgoing calls.
  • the share of missed calls decreased by more than a hundred times - from 35% at the initial stage of automation to 0.18-0.35%
The first contact center solution they tried to implement was based on the Asterisk system.This lasted for the first two or three months, the implementation was actually done “on the knee”. Through the same channel that we use now, the percentage of missed calls was about 35%, and this is one of the parameters that we had to improve - But the main thing that we had to do was to increase the efficiency of order processing, which was too low at first" .Solution selectionIn the process of choosing a solution for the contact center, I considered Cisco and Nortel hardware and software solutions, as well as MightyCall Enterprise software solutions.“The MightyCall Enterprise solution is designed to create pre-configured contact center packages for different applications and industries. Other important advantages of this solution for us were the flexibility to customize according to our customer requirements and the price/functionality ratio. Thus, we chose MightyCall Enterprise for our purposes.

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The most impressive result of the implementation of MightyCall Enterprise is the increase in the efficiency of order processing. We have increased the efficiency of processing orders for our customers by 16 times - that is, the load that one employee can pass through has increased by 16 times” still have some issues to solve and another organization user who uses android keeps having mobile app crash

MightyCall Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Call screening
Message alerts
Mobile app for iOS
Mobile app for Android