Glassix vs. Unblu

Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.

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We recommend the use of Unblu for working with mostly professional meetings, as there are many advantages to the platform over private teams, especially when it comes to coding and sharing data, keeping everyone involved in business transactions properly [organized].

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• AI chatbot and automated workflows for our customer support.
• Unify all of our business channels into one inbox.
• Helping us resolve support ticket in the speed of light.

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• More guides on the AI features.

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Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.

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• Glassix paid for itself in the first few weeks.
• The product is easy to use and way more economical than the competition.

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• Thanks to Unblu, digital interactions with our customers and general visitors to our website have greatly improved, allowing us to better identify those who might become loyal to the company, and therefore helping us to close sales much more consistently, not only increasing our profits but also securing more revenue in the future.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info